Troubleshooting

Table 8: Troubleshooting installation (Continued)

Problem

Solution

RESERVED displays when a disk is

The SECURE MS configuration is set.

inserted into the mailslot

Disks cannot be loaded. To change this

 

setting, see “Setting an operating

 

configuration” on page 39.

 

 

MAILSLOT EMPTY displays when a

■ Remove and then replace the disk

disk is inserted into the mailslot

fully into the mailslot.

 

■ If the same error reappears, then the

 

mailslot sensors are not detecting a

 

disk and may be defective. Contact

 

your service representative.

 

 

DEST NOW FULL displays when a disk

The jukebox moved a disk into the slot

is inserted into the mailslot

you chose before your load command

 

executed.

 

■ Press CANCEL, select another slot

 

for the disk, and then reattempt a

 

load.

 

■ Initiate an INIT ELEM STATUS

 

test (see“Internal tests” on page 45).

 

 

TRANSPORT FULL displays when a

■ The disk transport mechanism

disk is inserted into the mailslot

already contains a disk. Refer to

 

your host and application software

 

documentation for recovery

 

procedures.

 

■ Attempt an EMPTY PICKER test

 

(see “Internal tests” on page 45).

 

■ If unsuccessful, contact your support

 

representative.

 

 

MAILSLOT SENSOR displays when a

■ Remove and then re-insert the disk.

disk is inserted into the mailslot

■ If unsuccessful, the jukebox mailslot

 

sensors may have failed. Contact

 

your service representative.

 

 

EJECT ERROR displays when a disk

■ Press CANCEL. Attempt to eject the

eject is attempted

disk again.

 

■ If the light bar on the control panel

 

is amber, cycle power to the jukebox

 

and try to eject the disk again when

 

READY displays.

 

■ If there is no disk in the mailslot and

 

this error message repeats, contact

 

your service representative.