Troubleshooting

Table 8: Troubleshooting installation (Continued)

Problem

Solution

Connection

 

 

 

Other SCSI devices no longer work

■ Check SCSI ID assignments and

when the jukebox is installed

resolve any conflicts.

 

■ Ensure that the SCSI ID for the HBA

 

is different from that of the jukebox.

 

■ Check for proper SCSI cabling and

 

termination.

 

■ Ensure the maximum cable length

 

for the bus has not been exceeded

 

(12 meters for LVDS and 3 meters

 

for SE).

 

 

Media

 

 

 

A disk is stuck in a drive

■ See “Ejecting a disk” on page 33.

 

■ Attempt to unload the disk using

 

your application software.

 

■ If unsuccessful, contact your service

 

representative.

 

 

Cannot write to a disk

■ Check the host file system access

 

permissions.

 

■ Eject the disk and check that the

 

write-protect tab on each side of the

 

disk is in the write-enabled position

 

(see “Write-protecting an UDO

 

disk” on page 20).

 

■ If unsuccessful, contact your service

 

representative.

 

 

LOAD ERROR or FAILED displays

■ Press CANCEL. Insert the disk into

when a disk is inserted into the mailslot

the mailslot again.

 

■ If the light bar on the control panel

 

is amber, cycle power to the

 

jukebox. When READY displays, try

 

loading the disk again.

 

■ If unsuccessful, contact your service

 

representative.

 

 

INCOMPATIBLE displays when a disk

An attempt was made to load an

is loaded.

incompatible disk into the drive. Ensure

 

that you use UDO disks in UDO drives,

 

and MO disks in MO drives.