Troubleshooting
Table 8: Troubleshooting installation (Continued)
| Problem |
| Solution |
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|
| ■ Check that the application software |
| |
|
|
| is compatible with the jukebox. |
|
|
| ■ Check that the device is present on |
| |
|
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| the system using HP StorageWorks |
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|
|
| Library & Tape Tools, available from |
|
|
|
|
| |
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|
|
| |
|
| ■ Power cycle the jukebox and power |
| |
|
|
| down the host. Wait until the |
|
|
|
| jukebox completes its power cycle |
|
|
|
| before powering up the host. |
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|
|
| |
| The | ■ Power cycle the jukebox. |
| |
| DEVICE FAILED displays | ■ If the |
| |
|
|
| press ENTER, write down the |
|
|
|
| displayed error code and a micro |
|
|
|
| move error, and contact your |
|
|
|
| support representative. |
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|
|
|
| |
| Power to the jukebox failed while a disk | ■ Power cycle the jukebox. |
| |
| was in the drive and the display did not | ■ If READY does not display |
| |
| return to READY after the power came |
|
| |
| back on |
| switch off the power and contact |
|
|
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| your support representative. |
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|
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| Caution: Do not move the unit! |
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|
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| Moving the unit risks damaging |
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| the optical drive. |
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|
| |
| No display messages appear | ■ Ensure that the power cord is |
| |
|
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| connected. |
|
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| ■ Ensure that the power switch is on. |
| |
|
| ■ Power cycle the jukebox. |
| |
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