HP 2410 manual 7Troubleshooting a firmware update, 8Troubleshooting a firmware update failure

NOTE To verify that the firmware update succeeded, print a new configuration page from the control panel and verify that the firmware date code on the configuration page has changed.

Troubleshooting a firmware update

The following table lists the causes and results of possible interruptions to the firmware update.

Table 2-7Troubleshooting a firmware update

Cause	Result
The job was cancelled from the control panel.	No update has occurred.
A break in the I/O stream occurred during send (for	No update has occurred.
example, the parallel cable was removed).
A power cycle occurred during the RECEIVING UPGRADE	No update has occurred.
process.
A power cycle occurred during the PERFORMING	No update has occurred. Resend the update through a
UPGRADE process.	parallel port.
A power cycle occurred during the INITIALIZING process.	The update has been completed.

Print jobs that are sent to the product while an update is in process do not interrupt the update.

The following table lists possible reasons for the failure of a remote firmware update and the corrective action that is required for each situation.

Table 2-8Troubleshooting a firmware update failure

Reason for firmware update failure	Corrective action
The .RFU file is corrupted.	The product recognizes that the file is corrupted and rejects the update.
	Download the file again and send the new file to the product. Download the file
	from www.hp.com/go/lj2410_firmware for the HP LaserJet 2410 printer,
	www.hp.com/go/lj2420_firmware for the HP LaserJet 2420 printer, or
	www.hp.com/go/lj2430_firmware for the HP LaserJet 2430 printer.
The wrong product is contained in	The product recognizes the printer mismatch and rejects the update. Download
the .RFU file.	the correct file and send it to the product. Download the file from www.hp.com/go/
	lj2410_firmware for the HP LaserJet 2410 printer, www.hp.com/go/
	lj2420_firmware for the HP LaserJet 2420 printer, or www.hp.com/go/
	lj2430_firmware for the HP LaserJet 2430 printer.
The upgrade was interrupted.	See Troubleshooting a firmware update.
A flash hardware failure occurred.	Although it is extremely unlikely, the product might have a hardware failure. Call
	technical support to address the problem (see the flyer that came with the
	product for a local telephone support list).

NOTE All HP LaserJet products leave the factory with the most recent firmware version installed. If a remote firmware update fails, the .RFU file must be sent over a parallel port connection.

Software description

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