10Troubleshooting tab Interpreting control-panel messages | HP 2410

Software description

Figure 2-10Troubleshooting tab – Interpreting control-panel messages

The Interpreting control panel messages screen lists messages that might appear in the control panel on the product or in the toolbox.

NOTE This illustration is provided as an example only. The complete screen is not shown.

Paper Jams

The Paper jams screen is shown in the following illustration.

Technology background information

47

Image 63

HP 2410 manual 10Troubleshooting tab Interpreting control-panel messages, Paper Jams

Contents

HP LaserJet 2410/2420/2430 Page HP LaserJet 2410, 2420, and 2430 printers Copyright and license Table of contents Page Downloading the new firmware from the HP Web site Windows NT 4.0, Windows 2000, Windows XP, or HP traditional print drivers for Windows Graphics Settings Effects tab featuresPaper tab features Job Storage tab Job Storage ModeHP Traditional Postscript 3 Emulation Driver features Product image 147 HP PCL 6, HP PCL 5e, and PS emulation unidriver features Help system Access to print driversAdvanced tab features Paper/Quality tab features Job Storage tab features Finishing tab features Installing the Windows printing-system components Engineering Detail 305System requirements Xiv Purpose and scope HP LaserJet 2410, 2420, and 2430 printers 1Features of the HP LaserJet 2410, 2420, and 2430 printers HP LaserJet 2410, 2420, and 2430 printers Printing system and installer Software features Printing-system software CD Installer features HP LaserJet print drivers HP PCL 5e, PCL 6, and PS emulation drivers Print-driver version numbers for Windows operating systemsFinishing Effects Paper Job Storage Basics Additional driver availability Click SettingsClick Properties Macintosh and Macintosh-compatible printing system HP LaserJet documentation Driver AutoconfigurationUpdate Now HP Driver Preconfiguration 3Documentation availability HP LaserJet 2400 Series User Guide LJ24X0INSTALL-NOTEXXWW.HTM HP Driver Preconfiguration User Guide HP Jetdirect Administrators Guide HP Device Installer Customization WizardHP Embedded Web Server Guide CUSTOMIZATIONREADMEXXWW.RTF In-box file layout HP LaserJet software CD, Windows partitionHP LaserJet software CD, Macintosh partition In-box CDs Availability and fulfillment 4CD AM Americas and Europe CD AS Asia 6CD NE Northern Europe and Russian 5CD WE Western Europe and Arabic 7CD EE Eastern Europe Zhcn Zhtw 8CD AS Asia Web deployment Printing-system softwareStandalone drivers Software component availability Other operating systems Software description Supported operating systems Bidirectional communication Driver Configuration 1EAC availability in Microsoft Windows and Microsoft Share Enterprise AutoConfiguration TCP/IP HP TCP/IP MS1 IPX/SPX HP 2EAC availability in Novell Netware environments HP Driver Preconfiguration Continuous export HP Driver Diagnostic Printer Check toolLockable features 3Operating systems that support HP Driver Preconfiguration Euro character HP Printer Access Tool HP Embedded Web Server HP Embedded Web Server and HP Toolbox Information tab HP EWS frame Device Status screen Links to off-product solutions 1Information tab Device Status screen Configuration 2Information tab Configuration Settings tab Configure device Alerts 3Settings tab Configure Device screen Security 4Settings tab Alerts screen Networking tab 5Settings tab Security screen Security section Configuration section HP Toolbox requirements Diagnostics sectionNetwork settings HP Toolbox To view the HP Toolbox Installing HP ToolboxUninstalling HP Toolbox Troubleshooting tab Top banner Status tab HP Toolbox Frame Toolbox Status tab Print Quality Tools Troubleshooting tab Error Messages Maintenance Paper Jams 10Troubleshooting tab Interpreting control-panel messages Supported Media 11Troubleshooting tab Paper Jams Printer Pages 12Troubleshooting tab Supported Media Alerts tab 13Troubleshooting tab Printer Pages Documentation tab Set up Status Alerts Administrative Settings Linking to the HP Embedded Web Server 15Documentation tab Install Notes Other Links 16Status tab with Device Settings button 4Availability of remote management and status tools HP Web Jetadmin Compatible operating systems 5HP Web Jetadmin support Bluetooth Remote firmware updateDetermining the current level of firmware Downloading the new firmware from the HP Web site Remote firmware update by using FTP through a browser Windows operating systems Macintosh operating systems Remote firmware update through a local Windows port Lpt1 Windows 98 or Windows Me Remote firmware update through a Windows network Remote firmware update for Unix systemsWindows NT 4.0, Windows 2000, Windows XP, or Windows Server Click Select File Remote firmware update by using Fetch Mac OS 9.x only Remote firmware update through HP Web Jetadmin Remote firmware update by using the LPR command 6Update messages Printer messages during the firmware update Troubleshooting a firmware update 7Troubleshooting a firmware update8Troubleshooting a firmware update failure Print-ready file printing by using FTP through a browser Printing print-ready documents from a command line Your print-ready file prints Print-ready printing by using a local Windows port Print-ready file printing by using Fetch Mac OS 9.x only Print-ready file printing in a Windows networkPrint-ready file printing in Unix systems Click Download Print-ready file printing by using the LPR command Driver-feature comparison in various operating systems 9Driver support for job stream output featureJob stream output 11Driver support for job tracking PJL/PJL EncodingJob tracking 10Printer Job Language PJL and PJL encoding 12Driver support for connectivity features 13Driver support for bidirectional communication featuresConnectivity 14Driver support for HP Driver Preconfiguration Bundle support15Bundle support 16Tray and paper assignment Installable options17Driver support for installable options Tray and paper assignment 19Driver support for Help features UI featuresHelp features 18Driver support for UI features Quick Sets Paper SizesMedia Types Job storage 23Driver support for job storage features 25Driver support for reordering options Print-quality and resolution24Print-quality and resolution features Reordering Options 27Other document options Resizing optionsOther document options 26Resizing options Watermarks 28Driver support for watermarks feature Printing destination 29Driver support for alternate source/paper type feature30Driver support for printing destination feature Alternative source/paper type 32Font support Finishing OptionsFont support 31Driver support for finishing options 33Driver support for postscript-specific features Postscript-specific features TrueType font download option Software description HP traditional print drivers for Windows Access to print drivers Access to print drivers in Windows NTDocument Defaults... driver tabs Access to print drivers in Windows 98 and Windows Me Help systemProperties driver tabs Bubble Help Whats this? HelpContext-sensitive Help Incompatible Options messages Finishing tab features Print Task Quick Sets Print Task Quick Sets group box Document Options group boxPrint Quality group box Default Print Settings Default Print Settings User Guide Print Settings Effects tab, Fit to Page group box Document Options User Guide Print Settings Manually printing on both sides Correct Order for Rear BinPrint on Both Sides Automatically printing on both sides Select the Print on Both Sides Manually check box 2Page orientation Flip Pages Up Booklet Printing Book and Booklet PrintingPrinting a Booklet Printing a Book Pages per SheetPages per sheet Document preview image Print Page BordersOrder Print Quality Details for the HP Traditional PCL 6 Driver Print Quality group box Current Setting Font SettingsOutput Settings Print all Text as Black ResolutionResolution Enhancement technology REt Scale Patterns Wysiwyg Graphics Settings 300 dpi 600 dpi Print Task Quick Sets group box Fit to Page group box Effects tab features Scale to Fit Fit To Page group boxWatermarks group box Print Document On Normal Size First Page Only First Page Only check boxWatermarks drop-down menu None Confidential Draft Current Watermarks Watermark Message Message Angle Font AttributesCurrent Watermarks Font Attributes Watermark MessageMessage Angle Document preview image Paper tab features Print Task Quick Sets group box Paper Options group box 12 Paper tab Size is Paper Options Type is Use Different Paper/CoversSource Is Automatically select Manual Feed in Tray 14Custom Paper Size dialog box Custom 118 HP traditional print drivers for Windows 3Name drop-down menu text strings Save, Delete, or Rename Custom size width and height controls Custom width and height control limits4PCL 6 custom media sizes 5Close dialog box text strings Paper and envelope iconsDynamic measurement units Close First Front Cover First Other Pages Last Back Cover Add a Blank or Preprinted Cover check box Front Cover 17 Other Pages options Other Pages Back Cover Last 19 Back Cover setting Job Storage tab features Product imageUnder Other Options, click More Print Task Quick Sets group box Job Storage Mode group boxJob Storage tab Proof and Hold Private Job Off Job Storage ModeStatus group box Off Proof and Hold Private Job Using a PIN for Private Job Job notificationPrivate Job Using Job Storage features when printing User NameJob Name Basics tab features Releasing a Job Storage print jobDeleting a Job Storage print job About button Orientation group box Copies OrientationAbout 22About This Driver dialog box Properties tabs NT Forms tab features Configuring the trays Configure tab features Printer Model 24 Configure tab Paper Handling Options Duplexing Unit6Printer model bundles Allow Manual Duplexing Mopier EnabledMopier mode and collation 7Driver Mopier mode and collation settings Other Options More configuration optionsOptional Paper Sources HP 500-Sheet Input tray Fonts Storage 26Configure Font Cards dialog box Printer memory Alternative letterhead modeInclude types in application source list Ignore Application Collation Automatic configuration Allow Scaling from Large PaperPrinter image Setup tab Advanced tab Job Storage tab HP Traditional Postscript 3 Emulation Driver features General Ports Scheduling Sharing Security Device Setting Access to print-driver settings in Windows 98 and Windows Me Whats this Help Setup tab features 28 Advanced tab Advanced tab features Layout N-up Option PostScript Options Printer Features Paper/OutputGraphic PostScript Options Layout Option Fit to Printer FeaturesCollate EconoMode Watermark pages per sheet Watermark Font Watermark StyleWatermark Intensity Print Watermark 29 Job Storage tab Job Storage Mode group box Job Identification group box 156 HP traditional print drivers for Windows Job Name Job IdentificationUser Name text box Job Name text box User Name 158 HP traditional print drivers for Windows Device Settings tab 160 HP traditional print drivers for Windows Form to Tray Assignment Output Protocol Postscript ConfigureFont Substitution Table Available PostScript Memory Send Ctrl-D After Each Job Job TimeoutWait Timeout Send Ctrl-D Before Each Job Job Storage Mopier Mode Job Storage Tray Printer MemoryMopier Mode Duplex Unit for 2-sided Printing HP Traditional Postscript 3 Emulation Driver features 165 166 HP traditional print drivers for Windows HP unidrivers HP PCL 6, HP PCL 5e, and PS emulation unidriver features 1An Incompatible Print Settings message Incompatible Print Settings messages 2The default appearance of the Advanced tab Copy Count setting Copy CountCollated Print Optimizations Advanced Printing FeaturesPrinter Features Graphic options Graphics Mode Send TrueType as BitmapREt Layout Options Paper/Quality tab features 3Paper/Quality tab Finishing tab, Document Options Effects tab, Resizing Options Paper/Quality tab, Paper Options Type new Quick Set name here 4Paper Options group box 5Custom Paper Size dialog box Paper size Units2PCL 6 custom media sizes Automatically select Printer Auto Select Manual Feed in Tray Front Cover 6Front Cover options First Page options 8Other Pages options Last Page options 10 Back Cover setting Print Quality HP PCL 6, HP PCL 5e, and PS emulation unidriver features 191 Print Task Quick Sets group box Resizing Options group box 11 Effects tab Actual Size Document preview image 13Watermark Details dialog box Current watermarks HP PCL 6, HP PCL 5e, and PS emulation unidriver features 197 14 Finishing tab HP PCL 6, HP PCL 5e, and PS emulation unidriver features 199 Manually printing on both sides HP PCL 6, HP PCL 5e, and PS emulation unidriver features 201 Booklet layout Left Edge Binding Right Edge Binding3Page orientation HP PCL 6, HP PCL 5e, and PS emulation unidriver features 203 16Page-order preview images HP PCL 6, HP PCL 5e, and PS emulation unidriver features 205 17 Job Storage tab HP PCL 6, HP PCL 5e, and PS emulation unidriver features 207 Require PIN HP PCL 6, HP PCL 5e, and PS emulation unidriver features 209 Device Settings Form to Tray Assignment Installable Options options Font Substitution Table External Fonts 19Font Substitution Table Installing external fonts Click the Device Settings tabRemoving external fonts Postscript options Add Euro Currency Symbol to PostScript Fonts Convert Gray Text to PostScript GrayConvert Gray Graphics to PostScript Gray Installable Options Tray Postscript Passthrough 4Driver Mopier mode and collation settings 22 About tab About tab Installing the Windows printing- system components Supported Windows operating systems System requirements Default fonts 1Default fontsBasic fonts CGTR45W.TTF 2Additional PS emulation fonts Font support 227 Windows installation Font support 229 Installing from the printing-system CD Installation instructions Modifying a pre-existing installation Detailed Windows installationInstalling from a network or from downloaded files Using the Back and Cancel buttons Typical Installation dialog box sequence Installation instructions 233 2Choose Setup Language dialog box 3Preparing to Install dialog box Welcome dialog box 6HP Software License Agreement dialog box 7Printer Connection dialog box Model dialog box 240 Installing the Windows printing-system components 10Connection Type dialog box 242 Installing the Windows printing-system components 12Print Job Management dialog box 13Recommended Network Setup dialog box Installation instructions 245 Hardware Address MAC IP Address IP Hostname IPX Address 15Specify Printer dialog box 16Printer Found dialog box 248 Installing the Windows printing-system components 18Set Network Protocol dialog box 19Installation Type dialog box 20 Features dialog box Clicking Next takes you to the Printer Sharing dialog box 22Printer Sharing dialog box 23Client Driver Support dialog box 24Printer Location and Comment dialog box 25Ready to Install dialog box 26 Finish dialog box Custom Installation Installing print drivers by using the Add Printer feature Dialogs Installer Customization Wizard for WindowsRunning the installer customization wizard To run the installer customization wizard 260 Installing the Windows printing-system components 29 Language dialog box 30Printer Port dialog box 31Specify Printer dialog box 32 IP Settings dialog box 33 Model dialog box 34 Features dialog box Installation instructions 267 36Driver Configuration dialog box 37Printer Name dialog box 38Printer Sharing dialog box 39Client Driver Support dialog box 40Printer Location and Comment dialog box 41Custom Installer Location dialog box 42Change Current Destination Folder dialog box 43 Installing dialog box Distribution Setting a default printer 278 Installing the Windows printing-system components Non-Windows installation Linux Macintosh HP Toolbox Macintosh component descriptionsHP LaserJet PPDs PDEs Font support Install notesOnline help Screen fonts Macintosh 283 Non-Windows installation Macintosh 285 To set up an AppleTalk networked Printer with Mac OS Installing the Macintosh printing system In-box disk layout Uninstalling the Macintosh printing systemTo set up a Printer with Mac OS To set up an IP/LPR networked Printer with Mac OS Mac OS Classic installation Main Install dialog box sequenceClick Continue to open the HP LaserJet Installer dialog box Installing dialog box 6HP LaserJet Screen Fonts splash screen dialog box HP LaserJet Screen Fonts Installer dialog box sequence Mac OS X installation 10hp LaserJet 24X0 folder 12Authenticate dialog box 14 License dialog box Macintosh 295 18 Installing dialog box Paper sources and destinations Paper-tray configurations Product Tray number Tray type Standard/optional Paper-source commands Media types and sizes Driver features and attributes3Paper-source commands 4Supported features and attributes by driver Paper sizes Width Height PCL 6 Custom paper size support 5Supported input media types6Custom paper size support 7Media-type commands Media-type commands Enabling or disabling HP Toolbox support HP Toolbox 304 Engineering Detail Index Symbols/Numerics ROM Index 307 308 CD-ROM 310 Index 311 312 Index 313 314 Index 315 316 Page Hewlett-Packard Development Company, LP