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HP 3180 Fax Troubleshooting tips and resources, Solve printing problems, Clean the exterior, Problem, More information, Possible solution

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4.If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the strip thoroughly with a damp cloth to remove any residual alcohol.

CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP Fax, as this might damage the HP Fax.

5.Close the automatic document feeder cover.

6.Plug in the power cord.

Clean the exterior

NOTE: Before cleaning the HP Fax, unplug the power cord from the electrical socket.

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the HP Fax does not require cleaning. Keep fluids away from the interior of the HP Fax, as well as from the control panel.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

•For a paper jam, see Clear paper jams.

•For paper-feed problems, such as the paper skew and paper pick, see Solve paper- feed problems.

•When the HP Fax is plugged in for the first time, it takes approximately 1 - 2 minutes to initialize it after the print cartridges are installed.

•Make sure the power cord and other cables are working, and are firmly connected to the HP Fax. Make sure the HP Fax is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications.

•Make sure media is loaded correctly in the input tray and is not jammed in the HP Fax.

•Make sure all packing tapes and materials are removed.

Solve printing problems

Problem	Possible solution	More information

The HP Fax	Check the power and	Make sure the HP Fax is connected firmly to a
shuts down	power connections	functioning alternating current (AC) power outlet. For
unexpectedly		voltage requirements, see Electrical specifications.

Error message	A non-recoverable	Unplug the power cord, wait about 20 seconds, and
appears on	error has occurred	plug the power cord back in. If the problem persists,
control-panel		visit the HP Web site (www.hp.com/support) for the
display		latest troubleshooting information, or product fixes
		and updates.

Blank or partial	Clean the print	Complete the print cartridge cleaning procedure. For
page printed	cartridge	more information, see Work with print cartridges.

Solve printing problems

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Contents

Page Page Copyright information Hewlett-PackardCompany notices Safety information Page Contents Lighter / Darker Copy Configure and manage Maintain and troubleshoot HP supplies and fax specifications Support and warranty C Regulatory information Index 1 Get started Find other resources for the product Understand the HP Fax parts Front view Back view Control panel buttons and lights Load full-sizepaper To load full-sizepaper Load originals Change HP Fax settings Send a basic fax Set the answer mode Set up faxing for the HP Fax Set up faxing (parallel phone systems) Serial-typefax setup 2Use the HP Fax Control panel menus Use control panel menus Control-panelmessage types Text and symbols Type numbers and text on the control-panelkeypad Available symbols for dialing fax numbers Set up speed-dialentries Set up fax numbers as speed-dialentries or groups Print and view a list of speed-dialentries Select print media Tips for selecting and using print media Understand specifications for supported media Set minimum margins 3 Fax Send a fax Send a fax manually from a phone To initiate a fax manually from an external phone Send Fax Start To send a fax manually using the attached handset Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Send a color original or image/embedded picture fax Change the fax resolution and Lighter/Darker settings To change the resolution from the control panel Change the Lighter / Darker setting To change the Lighter / Darker setting from the control panel Set new default settings To set new default settings from the control panel Receive a fax Receive a fax manually Set up backup fax reception Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block junk fax numbers Page Change fax settings Configure the fax header Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the dial type Set the redial options Set the fax speed Fax over the Internet Cancel a fax 4 Copy Make copies from the control panel Change the copy settings Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Resize an original to fit onto letter or A4 paper Copy a legal-sizedocument onto letter paper Adjust the lightness and darkness of your copy Enhance blurred areas of your copy Enhance light areas of your copy Cancel a copy job 5 Configure and manage Manage the HP Fax Use reports Print fax confirmation reports Print fax error reports Print and view the fax log Test fax setup The fax test failed Contact HP The "Fax Hardware Test" failed Solution: The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection Test The "Fax Line Condition" test failed Fax Line Condition Test 6Maintain and troubleshoot Work with print cartridges Print cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Page Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Store print cartridges Clean the HP Fax Clean the glass strip Clean the white strip Clean the exterior Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feedproblems Solve copy problems Copy Normal Best Solve fax problems Page Distinctive Ring Page Symbols Troubleshoot setup issues Clear paper jams Avoid paper jams AHP supplies and fax specifications Order printing supplies online Supplies Physical specifications Product features and capacities Memory specifications Print specifications Copy specifications Fax specifications Environmental specifications Electrical specifications Acoustic emission specifications (noise levels per ISO 7779) Page B Support and warranty Obtain electronic support Obtain HP telephone support Prepare the HP Fax for shipment Pack the HP Fax Warranty C Regulatory information FCC statement Noise emission statement for Germany Notice to users of the U.S. telephone network: FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Regulatory model number Environmental product stewardship program Page Page Declaration of conformity Index