HP 5000 Router manual Contact Us, Warranty, you can obtain an RMA number online at Password

58APPENDIX A: OBTAINING SUPPORT FOR YOUR PRODUCT

Software Upgrades are the software releases that follow the software version included with your original product. In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller.

Telephone Technical To obtain telephone support as part of your warranty and other service benefits,

Support and Repair you must first register your product at http://eSupport.3com.com/

Warranty and other service benefits start from the date of purchase, so it is important to register your product quickly to ensure you get full use of the warranty and other service benefits available to you.

When you contact 3Com for assistance, please have the following information ready:

■Product model name, part number, and serial number

■Proof of purchase, if you have not pre-registered your product

■A list of system hardware and software, including revision level

■Diagnostic error messages

■Details about recent configuration changes, if applicable

		To send a product directly to 3Com for repair, you must first obtain a return
		authorization number (RMA). Products sent to 3Com, without authorization
		numbers clearly marked on the outside of the package, will be returned to the
		sender unopened, at the sender’s expense. If your product is registered and under
		warranty, you can obtain an RMA number online at
		http://eSupport.3com.com/. First time users will need to apply for a user name
		and password.
Contact Us		3Com offers telephone, e-mail and internet access to technical support and repair
		services. To access these services for your region, use the appropriate telephone
		number, URL or e-mail address from the list below.
		Telephone numbers are correct at the time of publication. Find a current directory
		of support telephone numbers posted on the 3Com web site at
		http://csoweb4.3com.com/contactus/
	Country	Telephone Number	Country	Telephone Number
	Asia, Pacific Rim Telephone Technical Support and Repair
	Australia	1 800 678 515	Philippines	1235 61 266 2602 or
	Hong Kong	800 933 486		1800 1 888 9469
	India	+61 2 9424 5179 or	P.R. of China	800 810 3033
		000800 650 1111	Singapore	800 6161 463
	Indonesia	001 803 61009	S. Korea	080 333 3308
	Japan	00531 616 439 or	Taiwan	00801 611 261
		03 3507 5984	Thailand	001 800 611 2000
	Malaysia	1800 801 777
	New Zealand	0800 446 398
	Pakistan	+61 2 9937 5083

You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com