Troubleshooting flowchart
The following diagram shows the flow of the troubleshooting procedure.
Printer checks
Start 
whether Printhead Alignment is required
No
Printer prints
Diagnostic Print A
including black lines
Wrong paper advance.
Printer recommends
Advance calibration
Yes
Printer asks questions 
about Diagnostic
Print A
Printer recommends Printhead alignment (Standard or Special)
Printer prints
Diagnostic Print A without black lines
Printheads need
cleaning. If possible printer tries to clean printheads
Yes
Indicates that troubleshooting has completed but further procedures are required to solve the problem
Indicates that troubleshooting has completed successfully and there no problems
Troubleshooting
completed successfully
Printheads are OK after first printing of Diagnostic Print A
No
Printer prints
Diagnostic Print B without black lines
Printer asks if Cyan, Magenta, Yellow and
Black Patterns in No Diagnostic Print B are 
OK
Yes
No problems detected
Printer prints
Diagnostic Print B
If possible printer tries to clean printheads
If printheads have been cleaned three time Troubleshooting finishes
