Smears or scratching on your printed paper
This problem can appear on
1.Press the Cancel key on the front panel; if you continue to print, the paper may damage the printheads.
2.Cancel the print job from your computer application.
3.In order to obtain better results perform the following:
•Use HP recommended paper. If the image you are printing has intense color, use HP Heavy Coated Paper.
•Try to increase the print margins by relocating the image in the page from your software applications.
If the above fails to solve the problem of smears and scratching, change the paper type you are using to a non-