Problem

Solution

The HP Remote Control is not working

ŠThe HP Remote Control does not work while the flash is charging. Try pressing the Remote Control’s trigger again once the flash has charged.

ŠThe HP Remote Control may not work if the camera is sitting under bright lights or in full sun. In this case, use the 10-Second Timer mode, instead. (See “Setting the Timer Mode” on page 11.)

ŠThe battery in the HP Remote Control may be dead. If so, replace the battery.

The captured images are over- or under-exposed

The computer does not recognize the camera when connected via the USB cable

Change the exposure compensation setting in the EV Compensation submenu of the Photo Assist menu. See “EV Compensation Submenu” on page 57.

On both Windows and Macintosh computers:

ŠIs the camera powered on?

ŠIs the camera mode dial set to PC Connect mode ?

ŠIs the USB cable firmly attached to both the camera and computer?

ŠIs the USB port enabled on the computer?

ŠAre you using a USB hub? If so, you may need to reset the hub. (It may have become disabled due to an electrical disturbance such as that generated by static electricity.) To reset the USB hub, leave the camera connected to the hub, disconnect the hub from the computer, and remove power from the hub. Then reconnect the power to the USB hub and reconnect the hub to the computer.

ŠTry powering the camera off and then on again.

On Windows Me, 98, and 2000 computers:

ŠIf you are using the Microsoft Scanner and Camera Wizard (for Windows Me) or the HP Photo Imaging Software (for Windows 98 and 2000) to transfer images, is the PC Connect Mode submenu setting (under the Preferences menu of Capture mode) in the camera set to Digita Device?

ŠIf you are using the PC Connect Mode submenu setting of USB Disk Drive in the camera instead, does the camera appear as a disk drive in Windows Explorer?

Note: Computers running Windows NT 4.0 cannot connect to the camera via the USB cable, because Windows NT 4.0 does not support the USB interface. You must use either an HP P1000/1100 or similar printer, or a memory card reader to transfer the images to your Windows NT 4.0 computer, instead.

On Macintosh computers:

ŠIs the PC Connect Mode submenu setting (under the Preferences menu of Capture mode) in the camera set to USB Disk Drive?

Chapter 7: Troubleshooting

91

Troubleshooting Common Problems

 

 

 

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HP 618 manual Problem