6 Problem solving
Overview
This section will help you to troubleshoot and solve printer problems.
Occasionally, paper can jam during printing. This section will help you to locate | |
| paper jams, properly clear them from the printer, and solve repeated jams. |
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Many different messages can appear on the printer | |
Some messages tell the current printer status, such as INITIALIZING. Other | |
| messages require action, such as CLOSE RIGHT DOOR. Most of these messages |
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| printer, or require further action or description. This section lists these types of |
| messages and tells you what to do if a message persists. |
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This section lists messages that might appear on the control panel and | |
explains what causes the message and what action can be taken to resolve | |
| the message |
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The printer should produce print jobs of the highest quality. If print jobs do not | |
appear sharp and clear, if defects such as lines, specks, or smears appear on | |
| the page, or if paper is wrinkled or curled, use this section to troubleshoot and |
| solve the print quality problem. |
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Before you can eliminate a printer problem, you must understand the location | |
of the problem. Use the tables in this section to determine the printer problem, | |
| and then follow the corresponding troubleshooting suggestions. |
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The pages that give information about the printer are on the embedded Web | |
server. | |
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These pages can be printed from the printer control panel. | |
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From the printer, you can print information pages, which give details about the | |
printer and its configuration. | |
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The paper path test can be used to verify that various paper paths are working | |
properly. | |
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ENWW | Overview 97 |