Situation

Solution

 

 

Computer software

Check that your computer is working correctly by printing from a

problem.

program you know works, or by printing a plain text file to see if the

 

problem is with your program or with your printer driver. (For example,

 

C:\dir>LPTn where n is the number of the computer port the printer

 

is connected to, for example LPT1.) To print the page, you might have

 

to send a form feed command from your computer.

 

 

Control-panel settings, such as RESOLUTION or ORIENTATION, do not work or are ignored.

Software commands override control-panel settings (see Using control-panel menus for information about how your program works with control-panel settings).

Data from a previous print job is still in the printer buffer.

●Make sure that you are using the correct printer driver.

●A complex print job might still be processing.

●Make sure the printer is not paused. Make sure that PROCESSING. appears on the control panel

●Pull out the print cartridge and check for paper. Reseat the print cartridge.

●Open Trays 2 and 3. Make sure that the appropriate paper is inserted. (See Loading input trays, or go to www.hp.com/ support/lj9050_lj9040.) Close the trays.

Data is missing, but there are no printer messages.

●Check your software program to be sure the print file contains no errors.

●Check your cable to make sure it is securely connected to both the printer and the computer.

●Your parallel printer cable might be defective. Use a high-quality cable. (See the HP support flyer, or go to www.hp.com/support/ lj9050_lj9040 for an HP cable part number.)

●Check your network connection.

Data light is flashing, but nothing prints.

●Make sure that you are using the correct printer driver.

●A complex print job might still be processing.

●Make sure the printer is not paused. Make sure that PROCESSING appears on the control-panel display.

●Pull out the print cartridge and check for paper. Reseat the print cartridge.

●Open Trays 2 and 3. Make sure that the appropriate paper is loaded. (See Loading input trays, or go to www.hp.com/support/ lj9050_lj9040.) Close the trays.

Driver might not be set up to print on both sides of the paper.

Make sure that the option to print on both sides of the paper is properly configured in the driver.

Duplex printing accessory

Make sure that you are using the supported paper weights and sizes.

jams.

(See Paper specifications, or go to www.hp.com/support/

 

lj9050_lj9040.)

ENWW

Solving common printer issues 135