Solving common printer issues

Troubleshooting checklist

●Ensure that media that is loaded into the trays is from a freshly opened ream, contains no defects, and is installed correctly with the paper guides adjusted.

●Verify that the product is using a dedicated circuit and is plugged directly into the wall.

Note

For more information about an optional HP output device, see the user guide that came with the

 

device.

 

 

 

 

 

 

 

 

 

 

 

Situation

Solution

 

 

 

 

Correct size of paper is not loaded.

Check paper trays to be sure the correct sizes are loaded as configured. Also, check that guides are set correctly.

Display is blank, and internal fans are not running.

Make sure that the printer power is on. Press all of the buttons on the printer control panel to see if one is stuck; contact your HP-authorized service representative if this does not resolve the problem.

Messages appear in the

See Understanding printer messages.

display.

 

 

 

Paper is jammed in the printer.

Check for paper jams (see Clearing jams).

Printer display is in the

Reconfigure the control-panel display language. See the Getting

wrong language or shows

Started Guide, or press

while simultaneously pushing the power

unfamiliar characters.

switch ON. Hold

until SELECT LANGUAGE appears, and then release

. Use and to select the appropriate language. Press to save your selection. The control-panel display will indicate that the printer is ready to use. If the new language does not appear in the

display, you might not have pressed

to save your new selection.

 

 

Printer is not working at all. Plug the AC power cord firmly into the grounded power receptacle and into the printer. (Be sure the power source is energized.)

Printer is turned on, but internal fans are not running.

Make sure the line voltage is correct for the printer power configuration. (See the plate next to the power receptacle on the back of your printer for voltage requirements.) If you are using a power strip and its voltage is not within specification, plug the printer directly into the power receptacle.

Printer voltage is not

Make sure line voltage is in the correct range. (See the product label

correct.

next to the power receptacle on the back of the printer for voltage

 

requirements.)

 

 

ENWW

Solving common printer issues 133