HP 910 Installation problems, Other error messages

Chapter 11

"Print cartridge is in the wrong slot" message

If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Follow the instructions in "Print cartridge is in the wrong slot" message to resolve the problem.

"Printing in ink-backup mode" message

If you receive this error message, follow the instructions in "Printing in ink-backup mode" message.

Other error messages

If you receive an error message, follow these directions.

Out of paper message

If you receive an out of paper message, follow the guidelines in Out-of-paper message.

"There was an error writing to USB port" message

The printer might not be receiving correct data from another USB device or USB hub. Connect the printer directly to the USB port on the computer.

"Two-way communication cannot be established" or "Printer not responding" message

The printer might not be able to communicate with the computer if the USB cable is too long.

If you receive this error message, make sure that the USB cable is not greater than 3 meters (approximately 9.8 feet) in length.

NOTE: For best printing performance, use a USB 2.0 compatible cable.

Troubleshooting

Installation problems

If the software installation program stops or fails, check the following topics for more information:

•Installation program stops

•"Unknown Device" message displays

•Printer name does not appear

If you continue to have problems, visit HP Technical Support at www.hp.com/support.

Installation program stops

Cause: If the installation program stops when it looks for new hardware, one of the following issues is causing a communication problem:

•The USB cable is old or defective.

•Software, such as an antivirus program, is running.

•Another device, such as a scanner, is connected to the computer.

68 Troubleshooting

Contents

Page Hewlett-PackardCompany notices Acknowledgements Accessibility Visual Mobility Contents Maintenance Shop for ink supplies Troubleshooting HP support Technical information Index 1 Welcome Page 2 Special features 3Get started The printer at a glance Buttons and lights Power button and light Cancel button Paper trays Unfold the paper trays Input tray Paper guide Output tray Fold the paper trays Page Print cartridges Use print cartridges Ink-backupmode Ink-backupmode output Exit ink-backupmode 4 Connect the printer 5 Print photos Print borderless photos Page Print photos with a border Page HP Real Life Technologies photo fix Photo print cartridge Exif Print Store and handle photo paper Save money when printing photos 6 Print other documents Print e-mail Print documents Print letters Printing Shortcuts Presentation Printing Print envelopes Print postcards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Print greeting cards Print booklets 3.In the Printing Shortcuts list, click Two-sided(Duplex) Printing •Left Edge Booklet •Right Edge Booklet Continue Print posters Print iron-ontransfers Page 7 Printing tips Print a test page Printing shortcuts Create printing shortcuts Set the page order Fast/Economical printing Print multiple pages on a single sheet of paper Print in grayscale Two-sidedprinting General Everyday printing Print preview Set a custom paper size Select a paper type Change the print speed or quality Print resolution Maximum dpi Resize a document Bound two-sideddocuments Presentation printing 8Printer software Make the HP Printer the default printer Set default print settings Printer Properties dialog box What's This? help Ink Status window Download printer software updates 9Maintenance Install print cartridges Print cartridge combinations Selection numbers Printing with one print cartridge Installation instructions Page Align print cartridges Automatically clean print cartridges Calibrate color View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Print cartridge storage and handling Print cartridge protector Printer Toolbox 10 Shop for ink supplies 11Troubleshooting Error messages Print cartridge error messages Other error messages Installation problems To resolve the problem "Unknown Device" message displays Power light is on or flashing What the flashing light means If an error message appears If no error message appears Printer does not print Verify the following Check the printer cable connection Printer is stalled If the printer still does not print Document prints slowly Print cartridge problems Print cartridge is faulty or not installed properly Low on ink Solution: Paper problems Paper jam Out-of-papermessage Printer prints on multiple sheets at once Photos do not print correctly Check the paper tray Check the printer properties Problems with borderless documents Borderless printing guidelines Image is printed at an angle Fading occurs on the edges of a photo Photo has an unwanted border For small photo paper For small photo paper with a tear-offtab Print quality is poor Document is misprinted Text and images are misaligned Document is printed off-centeror at an angle Parts of the document are missing or printed in the wrong place Envelope is printed at an angle If you continue to have problems AHP support Ink cartridge warranty information Support process HP support by phone B Technical information Printer specifications Environmental product stewardship program Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Regulatory notices FCC statement LED indicator statement Notice to users in Korea Page Page Index