Phone support period Placing a call | HP 910 guide

HP support by phone

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Printer. Be prepared to provide the following information:

•Device model number (located on the label on the front of the device)

•Device serial number (located on the back or bottom of the device)

•Messages that appear when the situation occurs

•Answers to these questions:

•Has this situation happened before?

•Can you re-create it?

•Did you add any new hardware or software to your computer at about the time that this situation began?

•Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

HP support

HP support by phone

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HP 910 manual Phone support period Placing a call, After the phone support period

Contents

HP 910 Printer Hewlett-Packard Company notices AccessibilityAcknowledgements Visual Contents Troubleshooting MaintenancePrinting tips Printer software Technical information HP support Index Section Welcome Chapter Special features Printer at a glance Get started Buttons and lights Power button and light Paper trays Cancel button To unfold the paper trays Unfold the paper trays Input tray Output tray Paper guide To fold the paper trays Fold the paper trays Get started Replace print cartridges Print cartridgesUse print cartridges To remove plastic tape from a print cartridge Ink-backup mode Exit ink-backup mode Ink-backup mode output Connect the printer Print borderless photos Print photos Orientation Portrait or Landscape Print Print photos with a border Click the Printing Shortcuts tab Photo print cartridge To change the HP Real Life Technologies settingHP Real Life Technologies photo fix Exif Print To install the photo print cartridgeStore and handle photo paper To use the photo print cartridge Handling Save money when printing photosStorage Print e-mail Print other documents Print documents Print letters Print letters Print envelopes Print postcards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Greeting cards Print greeting cardsTwo-sided printing Manual Print Quality Normal Print booklets Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test Create printing shortcuts Set the page orderUse printing shortcuts To create a printing shortcut Print in grayscale Fast/Economical printingPrint multiple pages on a single sheet of paper Print preview Two-sided printingGeneral Everyday printing Select a paper type Set a custom paper sizeChange the print speed or quality To define a custom paper size Print quality settings Print resolutionTo view the print resolution Maximum dpi Bound two-sided documents Resize a document Portrait Presentation printing Printer software Make the HP Printer the default printerSet default print settings To open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Ink Status window Whats This? help Download HP Photosmart Software Download printer software updatesTo download a printer software update Install print cartridges MaintenancePrint cartridge combinations Selection numbers Printing with one print cartridge Installation instructionsTo install a print cartridge Slide the print cartridge out of the cradle Align print cartridges Calibrate color Automatically clean print cartridges Maintain the printer body View estimated ink levelsRemove ink from your skin and clothing Click the Estimated Ink Level tab To manually clean print cartridge contacts Manually clean print cartridgesTo prepare to clean Print cartridge protector Maintain print cartridgesPrint cartridge storage and handling To open the printer Toolbox Printer Toolbox To order print cartridges from your desktop Shop for ink supplies Print cartridge error messages TroubleshootingError messages Installation program stops Installation problemsOther error messages Unknown Device message displays Solution To resolve the problem Printer name does not appear Power light is on or flashingTo reinstall the printer software If no error message appears If an error message appearsPrinter does not print What the flashing light means Clear the print queue Check the printer cable connection If the printer still does not print To stop and restart the print servicePrinter is stalled Document prints slowly Solution To verify and install the correct print cartridges Print cartridge problemsIncorrect or missing print cartridge Click the Estimated Ink Levels tab Low on ink Print cartridge is faulty or not installed properlyPrint cartridge is in the wrong slot message Printing in ink-backup mode message Paper problems To clear a paper jam Paper jam Printer does not feed paper Out-of-paper messagePrinter prints on multiple sheets at once Photos do not print correctly Problems with borderless documentsCheck the paper tray Check the printer properties Photo has an unwanted border Image is printed at an angleFading occurs on the edges of a photo For small photo paper with a tear-off tab For small photo paper Print quality is poor SolutionFaded prints with ink streaks Prints are faded Blank pages print Document is misprinted Document does not reflect the new print settings If you continue to have problemsText and images are misaligned Document is printed off-center or at an angle HP support Ink cartridge warranty information After the phone support period Phone support period Placing a call Technical information Printer specifications Paper use Material safety data sheetsPlastics Recycling program Regulatory notices FCC statement LED indicator statement Technical information HP 910 Printer declaration of conformity Index Index Index USB