Print cartridge is faulty or not installed properly | HP 910

Chapter 11

If the Power light is flashing, visit HP Technical Support at www.hp.com/support.

Troubleshooting

Print cartridge is faulty or not installed properly

Cause: The printer cannot print if the print cartridges are faulty, or if they are not installed properly.

Solution:

To resolve the problem

1.Raise the printer cover.

2.Do one of the following:

•If an error message is displayed on screen, remove the print cartridge that is named in the error message. Go to step 3.

•If an error message is not displayed, remove and reinstall each print cartridge and close the printer cover.

If the Power light is not flashing, the problem is solved. If the Power light is flashing, go to step 4.

3.Reinstall the print cartridge and close the printer cover. For more information, see Installation instructions.

If the Power light is not flashing, the problem is solved. If the Power light is flashing, go to step 4.

4.Manually clean the print cartridge.

5.Reinsert the print cartridge in the printer and close the printer cover.

If the Power light is still flashing, the print cartridge is faulty and must be replaced.

NOTE: You can print with one print cartridge in ink-backup mode if you do not have a replacement print cartridge available. For more information, see Ink-backup mode.

6.If the Power light continues to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support.

"Print cartridge is in the wrong slot" message

Cause: If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle.

Solution: Always install the tri-color print cartridge in the left print cartridge cradle compartment.

Install the black or photo print cartridge in the right print cartridge cradle compartment.

Low on ink

Cause: At least one of the print cartridges is estimated to be low on ink and may need to be replaced soon.

Solution: Have a replacement cartridge on hand to avoid printing interruptions. You do not have to replace the cartridge until print quality deteriorates. If you have installed

76 Troubleshooting

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HP 910 manual Print cartridge is faulty or not installed properly, Print cartridge is in the wrong slot message, Low on ink

Contents

HP 910 Printer Acknowledgements AccessibilityHewlett-Packard Company notices Visual Contents Printing tips MaintenanceTroubleshooting Printer software HP support Technical information Index Welcome Section Chapter Special features Get started Printer at a glance Buttons and lights Power button and light Cancel button Paper trays Unfold the paper trays To unfold the paper trays Input tray Paper guide Output tray Fold the paper trays To fold the paper trays Get started Print cartridges Use print cartridgesReplace print cartridges Ink-backup mode To remove plastic tape from a print cartridge Ink-backup mode output Exit ink-backup mode Connect the printer Print photos Print borderless photos Print Orientation Portrait or Landscape Print photos with a border Click the Printing Shortcuts tab To change the HP Real Life Technologies setting HP Real Life Technologies photo fixPhoto print cartridge Store and handle photo paper To install the photo print cartridgeExif Print To use the photo print cartridge Save money when printing photos StorageHandling Print other documents Print e-mail Print documents Print letters Print letters Print envelopes Print postcards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Print greeting cards Two-sided printing ManualGreeting cards Print booklets Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Print iron-on transfers Paper Type Plain paper Orientation Portrait or Landscape Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Use printing shortcuts Set the page orderCreate printing shortcuts To create a printing shortcut Fast/Economical printing Print multiple pages on a single sheet of paperPrint in grayscale Two-sided printing General Everyday printingPrint preview Change the print speed or quality Set a custom paper sizeSelect a paper type To define a custom paper size To view the print resolution Print resolutionPrint quality settings Maximum dpi Resize a document Bound two-sided documents Presentation printing Portrait Make the HP Printer the default printer Set default print settingsPrinter software To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Whats This? help Ink Status window Download printer software updates To download a printer software updateDownload HP Photosmart Software Print cartridge combinations MaintenanceInstall print cartridges Selection numbers Installation instructions To install a print cartridgePrinting with one print cartridge Slide the print cartridge out of the cradle Align print cartridges Automatically clean print cartridges Calibrate color Remove ink from your skin and clothing View estimated ink levelsMaintain the printer body Click the Estimated Ink Level tab Manually clean print cartridges To prepare to cleanTo manually clean print cartridge contacts Maintain print cartridges Print cartridge storage and handlingPrint cartridge protector Printer Toolbox To open the printer Toolbox Shop for ink supplies To order print cartridges from your desktop Troubleshooting Error messagesPrint cartridge error messages Installation problems Other error messagesInstallation program stops Solution To resolve the problem Unknown Device message displays Power light is on or flashing To reinstall the printer softwarePrinter name does not appear Printer does not print If an error message appearsIf no error message appears What the flashing light means Check the printer cable connection Clear the print queue To stop and restart the print service Printer is stalledIf the printer still does not print Document prints slowly Incorrect or missing print cartridge Print cartridge problemsSolution To verify and install the correct print cartridges Click the Estimated Ink Levels tab Print cartridge is faulty or not installed properly Print cartridge is in the wrong slot messageLow on ink Paper problems Printing in ink-backup mode message Paper jam To clear a paper jam Out-of-paper message Printer prints on multiple sheets at oncePrinter does not feed paper Check the paper tray Problems with borderless documentsPhotos do not print correctly Check the printer properties Image is printed at an angle Fading occurs on the edges of a photoPhoto has an unwanted border For small photo paper For small photo paper with a tear-off tab Faded prints with ink streaks SolutionPrint quality is poor Prints are faded Document is misprinted Blank pages print Text and images are misaligned If you continue to have problemsDocument does not reflect the new print settings Document is printed off-center or at an angle Ink cartridge warranty information HP support Phone support period Placing a call After the phone support period Printer specifications Technical information Plastics Material safety data sheetsPaper use Recycling program Regulatory notices LED indicator statement FCC statement Technical information HP 910 Printer declaration of conformity Index Index Index USB