Chapter 11
Paper jam
Troubleshooting
To clear a paper jam
1.Remove the paper from the input tray.
2.If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.
3.Turn off the printer.
4.Disconnect the printer power cord from the electrical outlet.
5.Remove the rear access door. Press the handle to the right, and then pull out the door.
6.Remove the paper jam from the back of the printer, and then replace the rear access door securely.
7.If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION: Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front.
8.Reload paper in the input tray.
9.Reconnect the printer power cord to the electrical outlet.
10.Turn on the printer.
11.Reprint the document.
NOTE: If paper jams occur frequently, try using a heavier paper. See Printer specifications for paper weight specifications.
78 Troubleshooting
