HP C4381-90100 What to do if Norton AntiVirus can’t repair, If an item can’t be repaired, 14-11

What to do if Norton AntiVirus can’t repair 14-11

What to do if Norton AntiVirus can’t repair

WHY? One of the most common reasons Norton AntiVirus can’t repair a file is that you don’t have the most up-to-date virus protection files. Click LiveUpdate in the Norton AntiVirus main window to obtain the latest files via modem or Internet.

If an item can’t be repaired

Update your virus protection and scan again. See “Keeping virus protection current” on page 14-14 for details.

Read the information on your screen carefully to identify the type of item that can’t be repaired, then match it to one of the types below.

■Infected files are those with file names that include .COM or .EXE. Document files such as .DOC, .DOT, and .XLS can also be infected.

■Compressed files may contain many files. You can often tell a compressed file by its name. Many compressed files end in .ZIP.

■Hard disk master boot record, boot record, or system files (such as IO.SYS or MSDOS.SYS) and floppy disk boot record and system files are replaced using the Rescue Disks or, sometimes, your operating system (Windows or DOS) disks.

Infected files

If infected files can’t be repaired, you need to delete them from your computer. If you leave an infected file on your computer, the virus infection can still spread. Once deleted, the infected file and the virus are gone forever.

If Norton AntiVirus can’t repair a file:

1.Choose Delete when prompted.

2.Replace the deleted document file with a backup copy or reinstall a deleted program from the original program disks. Be sure to scan the backup disks before you use them.

If the virus is detected again after you replace or reinstall the file, your backup copy or original program disks are probably infected. You can try contacting the manufacturer for a replacement.

AntiVirus Chapter 14: Norton