Customer Service, Worldwide Service and Support | HP C4381-90100

Symantec Service and Support Solutions

B-19

Support for old and discontinued versions

When a new version of this software is released, registered users will receive upgrade information in the mail. Telephone support will be provided for the previous version for six months after the release of the new version. Technical information may still be available through online support.

When Symantec announces that a product will no longer be marketed or sold, telephone support will be discontinued 60 days later. Support will only be available for discontinued products through online services. See the section “Technical support” for online service options.

Customer Service

Symantec’s Customer Service department can assist you with non- technical questions. Call Customer Service to:

■Order an upgrade.

■Subscribe to the Symantec Support Solution of your choice.

■Fulfill your request for product literature or demonstration disks.

■Find out about dealers and consultants in your area.

■Replace missing or defective CDs, disks, manuals, etc.

■Update your product registration with address or name changes.

You can also visit Customer Service online at at our website www.symantec.com/custserv for the latest Customer Service FAQs, to find out the status of your order or return, or to post a query to a Customer Service discussion group.

Worldwide Service and Support

Symantec provides Technical Support and Customer Service worldwide. Services vary by country and include International Partners who represent Symantec in regions without a Symantec office. For general information, please contact the Symantec Service and Support Office for your region.

Support	Appendix B: Customer

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HP C4381-90100 manual Customer Service, Worldwide Service and Support, Support for old and dis versions

Contents

HP SureStore CD-Writer Plus User’s Guide Table of Contents Copying CDs Making Data CDsMaking Music CDs Making Inserts and Labels PaperMaster Live Quick-Start Tutorial Adobe PhotoDeluxeCorel Print House Magic Photo Organizer Index Appendix a Technical SpecificationsNorton AntiVirus Appendix B Customer Support Laser Laser SafetyProduct Certifications Laser-Sicherheit According to ISO/IEC Guide 22 and EN FCC Declaration of Conformity Viii Korean RRL Statement Copyright notice for Denmark Vigtigt Duration of Limited Warranty Hewlett-Packard Limited Warranty Statement HP Software License Terms HP Software License Agreement What’s in Your Package Connecting CD-Writer Plus and Installing Software Connecting CD-Writer Connecting CD-Writer To power supply Arrow up Power connector Parallel ports have receptacles for 25 pins Writer drive Connecting CD-Writer Connecting CD-Writer If your computer does not have a CD-ROM drive If You Have ProblemsInstalling the Software for Windows 95 or Windows NT If You Have Problems If your computer does have a CD-ROM drive Things to Try First Properties Select Properties If You Have Problems Uninstalling the Software Programs Uninstalling the Software Programs Moving CD-Writer Plus to Another Computer Moving CD-Writer Plus to Another ComputerTo disconnect the CD-Writer Plus drive Power supply To connect the CD-Writer Plus drive to another computer Using Your CD-Writer Plus Using CDsInserting a CD Using CDs Removing a CDChoosing CDs for Your CD-Writer Purchase HP CD-R Recordable or write-once media Purchase HP CD-RW ReWritable media Maintenance MaintenanceIdentifying CD-Writer Plus’s Drive Letter Things to Try First Problem Solving Common Symptoms and Solutions Common Symptoms and Solutions Audio sounds poor Copying directly from one CD to another doesn’t work Video is choppy Buffer underrun error messages Applications cannot find your CD in the CD-Writer Plus drive Unable to read a second session reading from a CD-ROM drive Achieving optimal performance Hard Drive Compression Software Known Compatibility Problems Printer Status Monitor SoftwareMaxtor Hard Drives Varying Formats Using CD-RW DiscsWhen should I use CD-RW discs? Sharing Your CDs Sharing CDs across Different Formats Can I share a CD-RW disc?How do I know if a CD-ROM is MultiRead? What if I used DirectCD to create my CD-R disc? Using CD-R DiscsWhen should I use CD-R discs? Can I automatically share a CD-R with anyone? Interchange Summary What if I used Easy CD Audio to create my CD-R disc?Are there any other ways to create CD-R discs? Uses for DirectCD Making Data CDs Starting DirectCD Writing Data to a CD the First TimeStarting DirectCD Adding Data to a DirectCD Disc Ejecting a DirectCD DiscWriting More Data to a DirectCD Disc Getting Help Erasing the Contents on a DirectCD Disc Starting Easy-CD Audio Making Music CDs How to Make a Music CD Using the WizardHow to Make a Music CD Click the Audio CD Layout tab Recording Audio Tracks from an Existing Music CD Recording Wave Files Stored on Your Hard Drive Pre-recording Audio Tracks to Wave Files Click the Audio CD Layout tab Removing Songs from Your CD Layout Modifying Your CD LayoutCombining Both Audio Tracks and Wave Files Changing the Order of Your Songs Opening an Existing CD Layout Playing Music CDsRenaming Songs in Your CD Layout Saving a CD Layout Getting Help Making Inserts Labels Viewing Inserts How to Make a Jewel Case InsertStarting Jewel Case Designer Editing Inserts Zooming Using Rulers and GridsHow to Make a Jewel Case Insert Using Rulers Positioning Inserts Using Grids Attribute Description Adding Text Adding Graphics Arranging Track TitlesEditing Text Objects Creating Track Column Lists Displaying Track Numbers and Duration TimesFitting Tracks on a Printing Jewel Case Inserts What Kinds of CDs Can I Copy? Copying CDs What Kinds of CDs Can I Copy? Starting CD Copier How to Make a Copy of a CD How to Make a Copy of a CD CD Copier Advanced Tab Settings CD Copier Advanced Tab SettingsSetting Description Welcome to HP Simple Trax HP Simple Trax Protecting Files and Folders Immediately Protecting Files and Folders ImmediatelyTo protect files and folders immediately Creating a Protection List Creating a Protection ListTo add files and folders to the Protection List Scheduling a Protection Session to Run Automatically Scheduling a Protection Session to Run Automatically To schedule a protection session Retrieving Protected Files and Folders Retrieving Protected Files and FoldersTo retrieve protected files and folders Retrieving Protected Files and Folders Retrieving Protected Files and Folders Searching the HP Simple Trax Information Vault Searching the HP Simple Trax Information VaultFile Protection History dialog box appears Searching the HP Simple Trax Information Vault HP Simple Trax Control Panel Overview HP Simple Trax Control Panel Overview Available Files Selection Tab Protection List Schedule Setup Tab Error Logs Tab Starting PhotoDeluxe Adobe PhotoDeluxeWelcome to Adobe PhotoDeluxe Registration Learning PhotoDeluxe If You have ProblemsLearning PhotoDeluxe 10-2 Looking at PhotoDeluxe 10-3Looking at PhotoDeluxe Getting a Photo into PhotoDeluxe Getting a Photo into PhotoDeluxeToolbar and Photo Organizer 10-4 Using the Get Photo Button 10-5To get a photo Getting a Photo from the Photo Organizer 10-6To get a photo from My Photos, Sample Photos, or Clip Art Saving and Printing your Photos Saving and Printing your PhotosSaving your Work 10-7 To prepare a photo for use in a Web page or e-mail message Sending Photos to Another Program or Computer10-8 To save changes to a photo To send a photo to a file format for use in another program 10-9 To check the photo size in Print Preview To check Page Setup optionsPrinting a Photo 10-10 To use a Touch Up Activity Touching Up a Photo10-11 To print multiple copies on a single Adding Text Adding TextUndoing Mistakes 10-12 10-13 To change text that already exists in a photo Exploring Advanced FeaturesExploring Advanced Features 10-14 10-15 Marking Areas with Selection Tools 10-16 11-1 Corel Print House MagicWhats in Corel Print House Magic? Corel Print House 11-2 Corel Photo HouseCorel Family & Friends What You Need To Use Corel Print House Magic To start Corel Print House Corel Print House11-3 Corel Print House 11-4 Corel Print House 3 Desktop Color Palette ToolboxStyle Bar Property Bar Corel Print House 3 Projects Rulers11-6 Corel Photo House Corel Photo HouseBeginning your work 11-7 Setting up Corel Photo House 2 Desktop11-8 Corel Photo House 2 Effects Touch-Up effects11-9 11-10 Corel Family & FriendsSpecial effects Plug-In effects 11-11 12-1 Photo OrganizerGetting Started Starting the Photo Organizer Getting Started Adding Photos to the Media LibraryViewing Pictures 12-2 To rearrange the order of pictures on the Gallery tab Viewing a SlideshowRearranging Pictures on the Gallery Tab 12-3 To create an album Creating AlbumsCreating E-Mail 12-4 12-5 Cataloging PicturesAssigning Keywords Assigning Classifications To enter search terms Searching for PicturesEntering Search Terms 12-6 12-7 Changing PicturesPerforming Keyword Searches Performing Classification List Searches 12-8 To print pictures individually, one per Sending Pictures to Other Imaging ProgramsPrinting Pictures 12-9 13-1 PaperMaster Live Quick-Start Tutorial Searching for a Document 13-2Searching for a Document Cropping Your Document 13-3Viewing and Customizing Your Documents Opening and Viewing a Document 13-4 Sticky Note AnnotationType Text Tool Faxing Faxing and Printing Your Documents13-5 Faxing and Printing Your Documents Printing Creating a New Cabinet and Copying Information13-6 Creating a New Cabinet and Copying Information Creating Customized Drawers and Folders 13-7Creating Customized Drawers and Folders 13-8 Creating a New DrawerCreating a New Folder Filing a Document into PaperMaster Live 13-9Filing a Document into PaperMaster Live Publishing, Sharing and Archiving Cabinets to CD Publishing, Sharing and Archiving Cabinets to CDClosing a Cabinet 13-10 13-11 Upgrade NotificationViewing a Cabinet Given to you on CD Congratulations 13-12 Upgrade Notification 14-1 What is a virus?Norton AntiVirus About Norton AntiVirus About Norton AntiVirus What Norton AntiVirus does automaticallyWhat you have to do 14-2 Windows Using Norton AntiVirusSystem requirements for installation 14-3 14-4 What else can I do with Norton AntiVirus?Turning Auto-Protect off temporarily Start Norton AntiVirus 14-5 To get help using Norton AntiVirus, do one of the followingRegister Norton AntiVirus Get help To scan drives for viruses Scan for virusesSchedule virus scans 14-6 To customize Norton AntiVirus protection Customize Norton AntiVirusWindows 95 Create rescue disks 14-7 Windows NT Bypass boot record scans To create or update rescue disks14-8 Windows 95 If you see a virus alert What to do if a virus is found14-9 What to do if a virus is found Actions 14-10 14-11 What to do if Norton AntiVirus can’t repairIf an item can’t be repaired Infected files To uncompress and repair Hard disk master boot record or boot recordCompressed files 14-12 Floppy disk boot record System file14-13 Updating virus protection with LiveUpdate Keeping virus protection current14-14 Using LiveUpdate Email Scheduling automatic LiveUpdates14-15 Updating virus protection without LiveUpdate To install the latest virus definitions on your computer14-16 Check the Load Auto-Protect At Startup check box TroubleshootingTroubleshooting 14-17 14-18 Program does not work properly after repair 14-19 Command-line switches 14-20 Only the boot records of the specified drives are Scanned Minimum System Requirements Technical Specifications What Affects System Performance What Affects System Performance Drive Specifications Drive SpecificationsDiscs supported Dimensions UDF 1.5 Disc Data Capacity 74 Minute CDPerformance Software or Hardware Customer Support Service Customer SupportWho do you need to call for help? Before You Call HP Before You Call HPInformation For your computer Where to Find This Information Other IDE devices IDE controller settingsOther CD-ROM drives Sound board Bulletin board site 8,N,1,F, 1200-28.8K baud HPFirst Faxback ServiceHP Customer Support HP Customer Support Telephone FAX Adaptec Customer Support Adaptec Customer SupportElectronic Support Technical and Product Support Adobe PhotoDeluxe Technical Support Adobe PhotoDeluxe Technical SupportCanada European Support Support Corel Print House Magic Service & SupportTechnical Support Services Corel Print House Magic Service & Support Africa Middle EastEastern Europe Asia Pacific Photo Organizer Customer Support Photo Organizer Customer Support United States and Canada PaperMaster Technical Support France/Switzerland DenmarkEastern Europe/Middle East/Africa/Greece/Cyprus/Turkey Finland Poland Italy/SwitzerlandNetherlands Norway Technical support Symantec Service and Support SolutionsVirus definitions update disk Symantec Service and Support Solutions Automated fax America OnlineCompuServe Symantec BBS Customer Service Worldwide Service and SupportSupport for old and dis versions Brazil Returning a Drive Returning a Drive Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11