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Symantec Service and Support Solutions

■FAQs: Frequently Asked Questions documents, also known as FAQs, list commonly asked questions and clear answers for specific products.

■Discussion groups: Discussion groups provide a forum where you can ask questions and receive answers from Symantec online support technicians.

■FTP: Point your Web browser to http://service.symantec.com to search for and download technical notes and software updates. You can also click the LiveUpdate button in programs enabled with this feature to automatically download and install software updates and virus definitions.

Other Symantec support options include the following:

America Online

Type Keyword: SYMANTEC to access the

 

Symantec forum.

 

 

CompuServe

Type GO SYMANTEC to access the Symantec

 

forum.

 

 

Symantec BBS

Set your modem to 8 data bits, 1 stop bit, no

 

parity and dial (541) 484-6669.

 

 

Automated fax

To receive general product information, fact

retrieval system

sheets and product upgrade order forms

 

directly to your fax machine, please call our

 

Customer Service fax retrieval system at (800)

 

554-4403 or (541) 984-2490.

 

 

 

For technical application notes, please call our

 

Technical Support fax retrieval system at (541)

 

984-2490 and select option 2.

 

 

StandardCare

If you can’t access the Internet, take advantage

Support

of your 90 days of free telephone technical

 

support (from the date of your first call) at no

 

charge to all registered users of Symantec

 

software. Call (541) 465 8420.

 

 

PriorityCare and

Expanded telephone support services available

PlatinumCare

to all registered customers. For complete

Support

information, please call our automated fax

 

retrieval service, located in the United States,

 

at (800) 554-4403 or (541) 984-2490, and

 

request document 070, or visit our website:

 

www.symantec.com/techsupp/telesupp.html