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Before You Call HP

of memory listed under Physical Memory - Total; for example: 16 MB RAM.

Other CD-ROM drives

Your computer may have come with an internal CD-ROM or you may have purchased a CD-ROM drive. Check the documentation that came with your computer or CD-ROM drive. Example: Mitsumi 4x CD-ROM

Sound board

Your computer may have come with a sound board and speakers or you may have purchased them separately. Check the documentation that came with your computer or sound board. Example: 16-bit audio card

IDE controller settings

1.Insert the CD labeled “Software Disc 1” into your CD-ROM drive.

2.Click the Start button on the task bar, select Run, type D:\ASSIST /S (where D: is your CD-ROM’s drive letter) and click on OK.

3.Print the results. You will have a list of technical information about each IDE controller in your system and each device attached.

Other IDE devices

Any devices attached to IDE controllers in your computer system, such as a CD-ROM drive, hard drive, tape drive, and so on. Example: HP Colorado 5GB

IDE adapter board brand/model

If you are using a paddle board to add another IDE controller to your computer system, check the manual that came with your IDE board. Example: GSI 2C