HP C4381-90100 A:GO, Boot Disk doesn’t work, Windows 95: My Norton AntiVirus Emergency, A program does not work properly after repair

14-18 Troubleshooting

The source of the infection is a floppy disk.

■Scan all the floppy disks you use for viruses.

Some Norton AntiVirus features are password protected, and I don’t know the password.

Uninstall Norton AntiVirus, then reinstall it.

A program does not work properly after repair.

Although Norton AntiVirus removes the virus, the file may be damaged beyond repair.

■Delete the program and replace it with a backup copy or reinstall it from the original program disks. If the virus is detected again, the backup copy or original program disks are probably infected.

Windows 95: My Norton AntiVirus EmergencyBoot Disk doesn’t work

Due to the number of product specific technologies used by manufacturers to configure and initialize hard disks, Norton AntiVirus cannot always create a bootable Norton AntiVirus Emergency Boot Disk automatically. If your Norton AntiVirus Emergency Boot Disk does not work properly, do one of the following:

■If you have a special boot disk for your computer, add it to your Norton AntiVirus rescue disk set. In a virus emergency, boot from that disk (first slide open the plastic tab on the back of the disk to make sure it is write-protected). Remove the disk and insert your rescue disk labelled “Norton AntiVirus Program Disk.” At the DOS prompt, type

A:GO and press Enter, then follow the on-screen instructions.

■Use the Disk Manager or similarly named program that came with your computer to make your Norton AntiVirus Emergency Boot Disk bootable. Be sure to test your modified Norton AntiVirus Emergency Boot Disk.