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HP C4381-90100 Customer Support, Appendix B:, The, Page, Software or Hardware, Customer Support Service

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Appendix B:

Customer Support

Who do you need to call for help?

The following table will help direct you to the appropriate customer support service.

Software or Hardware	Customer Support Service	Page

HP CD-Writer Plus	HP Customer Support	page B-2

Direct CD	Adaptec Customer Support	page B-2

Easy-CD Audio	Adaptec Customer Support	page B-8

Jewel Case Designer	Adaptec Customer Support	page B-8

CD Copier	Adaptec Customer Support	page B-8

HP Simple Trax	HP Customer Support	page B-5

Adobe Photo Deluxe	Adobe Customer Support	page B-9

Corel Print House Magic	Corel Customer Support	page B-11

Photo Organizer	Digital NOW! Customer	page B-13
	Support

Paper Master Live	Documagix Customer	page B-14
	Support

Norton Antivirus	Symantec Customer Support	page B-17

Support

B-1

Contents

for your external drive Table of Contents Chapter 1: Connecting CD-WriterPlus and Installing the Software Chapter 2: Using Your CD-WriterPlus Chapter 3: Problem Solving Chapter 4: Sharing Your CDs Chapter 5: Making Data CDs Chapter 6: Making Music CDs Chapter 7: Making Inserts and Labels Chapter 8: Copying CDs Chapter 9: HP Simple Trax Chapter 10: Adobe PhotoDeluxe™ Chapter 11: Corel Print House Magic™ Chapter 12: Photo Organizer Chapter 13: PaperMaster Live Quick-StartTutorial Chapter 14: Norton AntiVirus Appendix A: Technical Specifications Appendix B: Customer Support Index Product Certifications Laser Safety Laser-Sicherheit CAUTION WARNUNG FCC Declaration of Conformity Federal Communications Commission R.F. Interference Statement Notice for Canada Notice User’s manual statement for VCCI class B product Translation for VCCI class B product Korean RRL Statement Copyright notice for Denmark: Copyright ved brug af CD-Writer7100i/e enheder solgt Hewlett-PackardLimited Warranty Statement HP Software License Agreement Chapter 1: Connecting CD-Writer Plus and Installing the Software Page Page Page Page Page LINE IN A:\SETUP D:\SETUP Things to Try First My Computer -Select Properties Device Manager Ports Printer Port Programs/Administrative Tools (Common)/Windows NT diagnostics Resources Error message when I double-clickon the CD-WriterPlus drive’s icon Printer no longer works after connecting the CD-WriterPlus drive System does not recognize the CD-WriterPlus drive Select Shuttle EPAT External ATAPI Adapter, then click Disconnect Select Shuttle EPAT External ATAPI Adapter, then click Connect Programs ■Point to HP CD-WriterPlus Finish To disconnect the CD-WriterPlus drive: Page To connect the CD-WriterPlus drive to another computer: Chapter 2: Using Your CD-Writer Plus Inserting a CD Removing a CD Choosing CDs for Your CD-Writer Purchase HP CD-RW(ReWritable) media Purchase HP CD-R(Recordable or write-once)media Not sure which drive letter was assigned to the CD-WriterPlus drive CD drive Eject Chapter 3: Problem Solving Page Copying directly from one CD to another doesn’t work Audio sounds poor Video is choppy Buffer underrun error messages Unable to read a second session reading from a CD-ROMdrive Applications cannot find your CD in the CD-WriterPlus drive CDROM Settings Hard Drive Compression Software Achieving optimal performance Printer Status Monitor Software Known Compatibility Problems Chapter 4: Sharing Your CDs Using CD-RWDiscs Can I share a CD-RWdisc How do I know if a CD-ROMis MultiRead What if I want to share with users that have standard CD-ROM drives Can I play an audio disc I made on a CD-RWdisc in my car or Using CD-RDiscs Interchange Summary Chapter 5: Making Data CDs Save or Save As commands Send To Writing Data to a CD the First Time Adding Data to a DirectCD Disc Ejecting a DirectCD Disc Writing More Data to a DirectCD Disc Delete Yes DirectCD Help Chapter 6: Making Music CDs Using the Wizard Recording Audio Tracks from an Existing Music CD Recording Wave Files Stored on Your Hard Drive Pre-recordingAudio Tracks to Wave Files 2.Click the Audio CD Layout tab Pre-record to WAV file Save Combining Both Audio Tracks and Wave Files Changing the Order of Your Songs Removing Songs from Your CD Layout Renaming Songs in Your CD Layout Saving a CD Layout Opening an Existing CD Layout Help Topics Chapter 7: Making Inserts and Labels Editing Inserts Viewing Inserts Zooming Using Rulers and Grids Positioning Inserts Adding Text Editing Text Objects Adding Graphics Arranging Track Titles Creating Track Column Lists Displaying Track Numbers and Duration Times Fitting Tracks on a Page Printing Jewel Case Inserts Chapter 8: Copying CDs Starting CD Copier Test Test & Copy Setting Chapter 9: HP Simple Trax To protect files and folders immediately: Windows Explorer HP Simple Trax Protect To add files and folders to the Protection List: Add to Protection List To schedule a protection session: HP Simple Trax Control Panel HP CD- Writer Plus Control Panel Schedule Setup All files in the list: Only changed files: Run Now To retrieve protected files and folders: Simple Trax Tools Find In Simple Trax Ask before overwriting files Include subdirectories Copy files to an alternate location Browse View Versions File Protection History The File Protection History dialog box appears: To find protected files in the HP Simple Trax information vault: Named Look in: Find Now Stop Date Selection: Schedule Setup: Error Logs: Selection Tab Schedule Setup Tab Error Logs Tab Chapter 10: Adobe PhotoDeluxe™ Registration Starting PhotoDeluxe If You have Problems Page Toolbar and Photo Organizer Using the Get Photo Button Getting a Photo from the Photo Organizer Saving your Work Sending Photos to Another Program or Computer To send a photo to a file format for use in another program: To Disk Export 1 Export GIF Format Printing a Photo To print multiple copies on a single page: Tiled Printing To use a Touch Up Activity: 2.Click the Touch Up or More Touch Up tab Undoing Mistakes Enter Color swatch Alignment To change text that already exists in a photo: Marking Areas with Selection Tools Page Chapter 11: Corel Print House Magic™ Corel Print House™ Corel Photo House™ Corel Family & Friends™ What You Need To Use Corel Print House Magic To start Corel Print House Programs, HP CD- Writer Plus, Corel Print House Magic, Corel Print House The Corel Print House 3 Desktop The Notebook The Toolbox The Style Bar The Property Bar The Color Palette Corel Print House 3 Projects Beginning your work Setting up the page The Corel Photo House 2 Desktop Corel Photo House 2 Effects Touch-Upeffects Special effects Plug-Ineffects Page Chapter 12: Photo Organizer Starting the Photo Organizer Adding Photos to the Media Library Viewing Pictures Rearranging Pictures on the Gallery Tab Viewing a Slideshow Creating Albums Creating E-Mail Cataloging Pictures Assigning Keywords Assigning Classifications Searching for Pictures Entering Search Terms Performing Keyword Searches Performing Classification List Searches Changing Pictures Crop Scale Rotate Reset Change Sending Pictures to Other Imaging Programs Printing Pictures Chapter 13: PaperMaster Live Quick-StartTutorial Reg card Documents Opening and Viewing a Document Open Document Cropping Your Document AutoCrop “Sticky Note” Annotation Sticky Note Type Text Tool Type Text Edit Delete Annotation Faxing Fax Backup Cabinet Backup Cabinet Creating a New Drawer New Drawer Text Color Choose Icon Creating a New Folder New Document>Scan Publish Cabinet Publish Close Cabinet Help|About Page Chapter 14: Norton AntiVirus What is a virus What Norton AntiVirus does automatically What you have to do System requirements for installation Turning Auto-Protectoff temporarily Start Norton AntiVirus Register Norton AntiVirus Get help Scan for viruses Schedule virus scans Customize Norton AntiVirus Windows 95: Create rescue disks Windows NT: Bypass boot record scans Windows 95: If you see a virus alert Windows NT: If you see a virus alert Windows 95 and Windows NT: If you see the Norton AntiVirus Repair Wizard If you see the Problems Found dialog Actions Continue Exclude click Inoculate Inoculate If an item can’t be repaired Infected files Compressed files Hard disk master boot record or boot record Floppy disk boot record System file Updating virus protection with LiveUpdate Using LiveUpdate Email Scheduling automatic LiveUpdates Updating virus protection without LiveUpdate Norton AntiVirus can’t repair my infected files Norton AntiVirus Auto-Protectdoesn’t load when I start my computer 4.Check the Load Auto-ProtectAt Startup check box I’ve scanned and removed a virus, but it keeps A:GO Command-lineswitches NAVW32 [[pathname] options] NAVWNT pathname /MEM /BOOT /NORESULTS Appendix A: Technical Specifications Processor (CPU) RAM Your Hard Drive Parallel Port Type I/O and IRQ For optimum performance Discs supported ISO 9660 Disc Data Capacity (74 Minute CD) Number Size required for header Size available for data information Customer Support Information For your computer Where to Find This Information Other CD-ROMdrives Sound board IDE controller settings Click the Start America Online CompuServe World Wide Web Bulletin board site (8,N,1,F, 1200-28.8Kbaud) HPFirst Faxback Service Asia/Pacific E-mail FTP Site Login: Password: Asia/Pacific FAX Electronic Support Technical and Product Support U.S. and Canada European Support Technical Support Services Worldwide Technical Support Priority Technical Support services Access numbers for Corel Print House Magic Technical Support Middle East Eastern Europe Europe Asia Pacific Africa Photo Organizer Customer Support Call the appropriate number listed in this section if you have questions about the Photo Organizer software Online. . . . . . . . www.broder.com/support/support.html United States and Canada Denmark Eastern Europe/Middle East/Africa/Greece/Cyprus/Turkey Finland France/Switzerland Germany Italy/Switzerland Netherlands Norway Poland Spain/Portugal Virus definitions update disk Technical support Symantec BBS Automated fax retrieval system StandardCare PriorityCare and Customer Service Worldwide Service and Support Page Returning a Drive All other countries except USA In the USA Index Index-1 Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11