Common Symptoms and Solutions

3-5

■Change the parallel port settings to EPP or ECP in CMOS, if your computer can support the change. See the manual that came with your computer to find out how.

■Install a new EPP or ECP parallel port card.

■Write data to the CD at 1x speed if you are given the choice within the software.

■Disable any printer status monitor software (page 3-7).

Unable to read a second session reading from a CD-ROM drive

■Eject the CD and reinsert it.

■Refresh the screen. Select the My Computer icon in Windows Explorer and press F5.

■CD-RW (ReWritable) discs can only be used in CD-ReWritable drives or newer MultiRead CD-ROMs.

■If you are trying to read your CD from Windows 3.x: Multi-session CDs created with Direct CD cannot be read in DOS or Windows 3.x. If your multi-session CD was created using some other program, verify that you are using version 2.23 of the MSCDEX.EXE file. First, restart your computer and when you see “Starting MS-DOS...” appear on your monitor, press F8. Each line in your CONFIG.SYS and AUTOEXEC.BAT file will load one at a time. Press “Y” until you see a line containing “MSCDEX.EXE”. Then press “Y” and the version number of your MSCDEX file will display. The number must be 2.23 or greater. Call Microsoft for an updated file if you need it.

■See if the CD-Writer Plus drive or other CD-ROM drives can read the CD. If so, the problem is probably with the CD-ROM drive. Contact the manufacturer of this drive for updated drivers.

Applications cannot find your CD in the CD-Writer Plus drive

Some programs (CD-ROM games, etc.) look only for the first logical drive letter assigned to a CD-ROM drive or CD-Writer Plus drive. For example, if your CD-ROM drive is assigned drive D:\ and the CD-Writer Plus drive is assigned drive E:\, the program is looking for the CD only in drive D:\ and will not see the CD in drive E:\. If you want to use the CD-Writer Plus drive for these types of programs, reassign the drive letters, making the CD-Writer Plus drive come before the CD-ROM drive, as follows:

■In Windows 95, display the Device Manager and double-click on CDROM. Double-click on the CD-ROM drive, and then click on the Settings tab. Under Reserved drive letters, select the drive letter after

Solving Problem 3: Chapter