Troubleshooting
HP Insight Environmental troubleshooting tips
To troubleshoot communication issues:
1.Turn off all of the wireless base stations in the data center.
2.Power cycle each of the wireless gateways ("Power cycle the wireless gateways" on page 72).
3.From the server, turn off the HP Insight Environmental Device Manager component.
4.Verify that each of the gateways are communicating ("Verifying gateway communication" on page 72).
5.From the server, restart the HP Insight Environmental Device Manager component.
6.Turn on each of the wireless base stations, and verify that they join the wireless network within ten minutes.
7.From the server, use the HP Insight Environmental Observer software to verify that the wireless base stations are reporting sensor data.
8.Turn on all remaining wireless base stations.
Power cycle the wireless gateways
1.Turn the gateway off then back on again.
2.Verify that green (ACT) LED and the Ethernet port LEDs are blinking.
3.If the LEDs are not blinking when the gateway is turned on, power cycle twice, turning the gateway off, on, off, on, with a one second pause in between each cycle.
Verifying gateway communication
1.From the server, enter the following Windows® command prompt:
telnet <IP address of the HP base station gateway> 10001
o If special characters are scrolling across the screen, the gateway is properly configured and communicating with the server.
o If special characters are not scrolling across the screen, verify that port 10001 is not blocked on the network port or for the gateway static IP address.
2.Repeat step 1 for all wireless gateways.
Troubleshooting 72