Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin troubleshooting.

N

Is there power?

Y

N

Beeps,

LEDs, or error

messages?

Y

N

Is there video?

(no boot)

Y

N

Is the OS loading?

Y

N

Is there sound?

Y

 

 

 

N

 

All drives

 

Go to

 

“Flowchart

working?

 

2.19—Nonfuncti

Y

 

oning Device.”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

N

Go to

 

 

 

”Flowchart

 

 

 

 

Keyboard/

 

2.20—Nonfuncti

pointing

 

oning Keyboard”

device

 

or “Flowchart

working?

 

2.21—Nonfuncti

Y

 

oning Pointing

 

 

 

 

Device.”

 

 

 

 

 

 

 

 

N

 

Connecting

 

Go to

 

“Flowchart

to network

 

 

2.22—No

or modem?

 

 

Network/Modem

 

 

 

 

Y

 

Connection.”

End

Maintenance and Service Guide

2–7