Troubleshooting Without Diagnostics

 

 

Solving Hard Drive Problems (Continued)

 

 

 

 

Problem

Cause

Solution

 

 

 

Drive not found (identified).

Drive’s controller is

Enter Computer Setup and enable

(continued)

disabled in Computer

all the IDE and SATA controllers in

 

Setup.

Integrated Peripherals >

 

 

South OnChip IDE Device and

 

 

Integrated Peripherals >

 

 

South OnChip PCI Device.

 

 

 

 

Drive responds slowly

Enter Computer Setup and disable

 

immediately after

the Quick Power On Self Test in

 

power-up.

Advanced BIOS Features.

 

 

 

Nonsystem disk/NTLDR

The system is trying to

Remove the diskette from the

missing message.

start from a diskette that

diskette drive.

 

is not bootable.

 

The system is trying to start from the hard drive but the hard drive may have been damaged.

1.Insert a bootable diskette into the diskette drive and restart the computer.

2.Check the hard drive format using fdisk:

If NTFS formatting, use a third party reader to evaluate the drive.

If FAT32 formatting, the hard drive cannot be accessed.

System files missing or

1.

Insert a bootable diskette into

not properly installed.

 

the diskette drive and restart the

 

 

computer.

 

2.

Check the hard drive format

 

 

using Fdisk:

If NFTFS formatting, use a third party reader to evaluate the drive.

If FAT32 formatting, the hard drive cannot be accessed.

Troubleshooting Guide

www.hp.com

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