Troubleshooting Without Diagnostics

Solving Network Problems (Continued)

Problem

Cause

Solution

Network status link light never flashes.

The network status light is supposed to flash when there is network activity.

No active network is

Check cabling and network

detected.

equipment for proper connection.

 

 

Network controller is not

Check for the device status within

set up properly.

Windows, such as Device

 

Manager for driver load and the

 

Network Connections applet within

 

Windows for link status.

Network controller is

1.

Enter Computer Setup and

disabled.

 

enable network controller in

 

 

Integrated Peripherals >

 

 

South OnChip PCI Device.

 

2.

Enable the network controller

 

 

in the operating system via

 

 

Device Manager.

Network driver is not

Reinstall network drivers. See the

properly loaded.

Network & Internet

 

Communications Guide on the

 

Documentation CD.

 

 

System cannot autosense

Disable auto-sensing capabilities

the network.

and force the system into the

 

correct operating mode. See the

 

Network & Internet

 

Communications Guide on the

 

Documentation CD.

Diagnostics reports a

The cable is not securely

failure.

connected.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

 

The cable is attached to

Ensure that the cable is attached to

 

the incorrect connector.

the correct connector.

 

 

 

 

There is a problem with

Ensure that the cable and device at

 

the cable or a device at

the other end are operating

 

the other end of the cable.

correctly.

 

 

 

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Troubleshooting Guide