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HP dx5150 A POST Error Messages, B Password Security and Resetting CMOS, CSetting up Analog/Digital Audio Output Index

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Contents

Solving Drive Key Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–42

Solving Internet Access Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–43

Solving Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–46

Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–47

A POST Error Messages

POST Numeric Codes and Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2 POST Diagnostic Front Panel LEDs and Audible Codes . . . . . . . . . . . . . . . . . . . . . . . A–5

B Password Security and Resetting CMOS

Resetting the Password Jumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2 Clearing and Resetting the CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3 Using Computer Setup to Reset CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3 Using the CMOS Switch to Reset CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4 Backing Up the CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–6

CSetting up Analog/Digital Audio Output Index

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Troubleshooting Guide

Contents
Troubleshooting Guide Troubleshooting Guide Contents 1 Computer Diagnostic Features 2 Troubleshooting Without Diagnostics A POST Error Messages B Password Security and Resetting CMOS CSetting up Analog/Digital Audio Output Index Computer Diagnostic Features Diagnostics for Windows Detecting Diagnostics for Windows Installing Diagnostics for Windows Using Categories in Diagnostics for Windows Menu Bar—File,Categories, Navigation, Level, Tab, Help Tool Bar—Iconsfor Different Categories of Information Tabs—Overview,Test, Status, Log, Error Running Diagnostic Tests in Diagnostics for Windows Begin Testing Save File > Save As Configuration Record Installing Configuration Record Running Configuration Record Protecting the Software Restoring the Software Page Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Page Helpful Hints Page Solving General Problems Solving General Problems (Continued) The Num Lock key Num Lock Page Page Solving Power Supply Problems Solving Power Supply Problems (Continued) Page Solving Diskette Problems Solving Diskette Problems (Continued) FORMAT A: /F:1440 Select File > Properties Spacebar Integrated Peripherals > Onboard FDC Controller position in Advanced BIOS Features > Removable Device Solving Hard Drive Problems Solving Hard Drive Problems (Continued) Integrated Peripherals South OnChip IDE Device and South OnChip PCI Device Peripherals > South OnChip IDE Device > OnChip IDE Channel 0 or PCI Device > Onboard Chip SATA Solving Display Problems Solving Display Problems (Continued) select Enable VGA Mode Enter Display Settings Page Page Click Start > All Programs Accessories > System Tools Character Map Solving Audio Problems Solving Audio Problems (Continued) From the Control Panel System the Device Manager button Properties Output Mode Solving Printer Problems Solving Keyboard and Mouse Problems Solving Mouse Problems Ctrl Esc Windows logo key) to Shut Down Solving Hardware Installation Problems Solving Hardware Installation Problems (Continued) Page Solving Network Problems Solving Network Problems (Continued) in PnP/PCI Configurations IRQ Resources PnP/PCI Configurations > IRQ Resources Page Solving Memory Problems Solving Memory Problems (Continued) Solving Processor Problems Solving CD-ROMand DVD Problems Solving CD-ROMand DVD Problems (Continued) Solving Drive Key Problems Solving Internet Access Problems Solving Internet Access Problems (Continued) 1.Select Start > Control Panel Internet Options General Delete Cookies click the Device Manager Ports (COM & LPT) Properties Device status Solving Software Problems Contacting Customer Support Page POST Error Messages POST Numeric Codes and Text Messages Numeric Codes and Text Messages (Continued) Page POST Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes (Continued) Page Page Page Page Password Security and Resetting CMOS Resetting the Password Jumper Clearing and Resetting the CMOS Using Computer Setup to Reset CMOS Using the CMOS Switch to Reset CMOS Page Backing Up the CMOS Setting up Analog/Digital Audio Output Page Index