Troubleshooting Without Diagnostics
Solving Network Problems (Continued)
Problem | Cause | Solution |
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Network controller stops | The files containing the | Reinstall the network drivers, using |
working without | network drivers are | the Restore Plus! CD. |
apparent cause. | corrupted. |
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The cable is not securely connected.
Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
| The network controller is | Contact an authorized service |
| defective. | provider. |
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New network card will | New network card may | Install a working, |
not boot. | be defective or may not | NIC, or change the boot sequence |
| meet | to boot from another source. |
| specifications. |
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Cannot connect to | The network controller is | Verify Network Connectivity, that a |
network server when | not configured properly. | DHCP Server is present, and that |
attempting Remote |
| the Remote System Installation |
System Installation. |
| Server contains the NIC drivers for |
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| your NIC. |
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System setup utility | Unprogrammed EEPROM. | Contact an authorized service |
reports unprogrammed |
| provider. |
EEPROM. |
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Troubleshooting Guide |