Troubleshooting Without Diagnostics

 

Solving CD-ROM and DVD Problems (Continued)

 

 

 

Problem

Cause

Solution

 

 

 

Movie will not play in the

Media installed upside

Reinstall media.

DVD drive.

down.

 

(continued)

 

 

 

 

 

Cannot eject compact disc

Disc not properly

Turn off the computer and insert a

(tray-load unit).

seated in the drive.

thin metal rod into the emergency

 

 

eject hole and push firmly. Slowly

 

 

pull the tray out from the drive until

 

 

the tray is fully extended, then

 

 

remove the disc.

 

 

 

CD-ROM, CD-RW,

Media has been

Re-insert the Media with the label

DVD-ROM, or DVD-R/RW

inserted upside down.

facing up.

drive cannot read a disc or

 

 

takes too long to start.

 

 

The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video.

Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic.

CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available from most computer stores.

Windows does not detect the CD-ROM or DVD-ROM drive.

1.Use Device Manager to remove or uninstall the device in question.

2.Restart the computer and let Windows detect the CD or DVD driver.

Troubleshooting Guide

www.hp.com

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