![](/images/backgrounds/290022/hp-dx5150-small-form-factor-pc-troubleshooting-14777757x1.png)
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| Troubleshooting Without Diagnostics |
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Solving | ||
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Problem | Cause | Solution |
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Movie will not play in the | Media installed upside | Reinstall media. |
DVD drive. | down. |
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(continued) |
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Cannot eject compact disc | Disc not properly | Turn off the computer and insert a |
seated in the drive. | thin metal rod into the emergency | |
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| eject hole and push firmly. Slowly |
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| pull the tray out from the drive until |
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| the tray is fully extended, then |
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| remove the disc. |
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Media has been | ||
inserted upside down. | facing up. | |
drive cannot read a disc or |
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takes too long to start. |
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The
Wait at least 30 seconds to let the
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available from most computer stores.
Windows does not detect the
1.Use Device Manager to remove or uninstall the device in question.
2.Restart the computer and let Windows detect the CD or DVD driver.
Troubleshooting Guide |