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| Troubleshooting Without Diagnostics |
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Solving Network Problems (Continued) |
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Problem | Cause | Solution |
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Diagnostics reports a | Network controller | Enter Computer Setup and change |
failure. | interrupt is shared with | the resource settings for the board |
(continued) | an expansion board. | in PnP/PCI Configurations > |
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| IRQ Resources. |
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| The network controller | Contact an authorized service |
| is defective. | provider. |
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Diagnostics passes, but | Network drivers are | Make sure the network drivers |
the computer does not | not loaded, or driver | are loaded and that the driver |
communicate with the | parameters do not match | parameters match the configuration |
network. | current configuration. | of the network controller. |
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| Make sure the correct network |
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| client and protocol is installed. |
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| The network controller | Select the Network icon in the |
| is not configured for this | Control Panel and configure the |
| computer. | network controller. |
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Network controller | Network controller | Enter Computer Setup and change |
stopped working when | interrupt is shared with an | the resource settings for the board |
an expansion board was | expansion board. | in PnP/PCI Configurations > |
added to the computer. |
| IRQ Resources. |
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| The network controller | Verify that the drivers were not |
| requires drivers. | accidentally deleted when the |
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| drivers for a new expansion board |
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| were installed. |
The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.
Enter Computer Setup and change the resource settings for the board in PnP/PCI Configurations > IRQ Resources.
Troubleshooting Guide |