Troubleshooting Without Diagnostics
Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.
Solving Internet Access ProblemsProblem | Cause | Solution |
Unable to connect to the Internet.
Internet Service Provider (ISP) account is not set up properly.
Verify Internet settings or contact your ISP for assistance.
Modem is not set up properly.
Reconnect the modem. Verify the connections are correct using the quick setup documentation.
Web browser is not set up properly.
Verify that the Web browser is installed and set up to work with your ISP.
Cable/DSL modem is | Plug in cable/DSL modem. You |
not plugged in. | should see a “power” LED light on |
| the front of the cable/DSL modem. |
Cable/DSL service is not available or has been interrupted due to bad weather.
Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.
Connect the CAT5 UTP cable between the cable modem and the computers’s
IP address is not | Contact your ISP for the correct IP |
configured properly. | address. |
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Troubleshooting Guide |