HP Enterprise Flow N9120 L2683B201 guide

Chapter 4

4.Remove any jammed pages from inside the ADF.

5.Remove any jammed pages from the ADF output tray.

6.If the jammed page still cannot be removed, follow these steps:

a.	Open the scanner lid.
b.	Push the green tab toward the scanner lid to open the inner ADF access door. If the door does not
	open automatically, gently pry it open.
c.	Gently pull the page out of the ADF.

32 Troubleshooting

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HP Enterprise Flow N9120 L2683B201 manual Open automatically, gently pry it open

Contents

HP Scanjet Enterprise N9120/Flow N9120 Copyright and license Trademark credits Contents Product care and support Scanner overview Use the scannerScanner front panel buttons Scanner lamp setting Icon Button name Description Copy Load original documents Use the automatic document feeder How to load documents Load original documents Load an original on the scanner glass Associate a quick start button with scanning software How to scanScan from scanning software Scan from HP Smart Document Scan Software How to copyScan from ISIS- or TWAIN-compliant scanning software View profiles Useful scanner featuresWork with HP Smart Document Scan Software profiles Create profiles Scan extra long documents Automatically rotate scanned pagesFilter out color from a document color dropout Disable Misfeed Multipick Detection Use scanner hardware compression for faster scans Install or replace a print cartridge in the imprinter Set up and use the imprinterScan without reviewing Set up and use the imprinter Test the imprinter Cartridge Status section, click Record ReplacementPosition the imprinter Imprinter tab Use the imprinter Clean the imprinterCartridge Status section, click Clean Imprinter Cartridge Status section, click Test Imprinter Order maintenance and scanning supplies Care and maintenanceClean the automatic document feeder Clean the automatic document feeder Chapter Clean the scanner glass Clean the scanner fan filters Replacement HP Scanner Tools Utility scanner maintenance informationMaintenance tab Replace the feed roller and separation pad HP Scanner Tools Utility scanner maintenance information Troubleshooting Scanner LEDs Check that the scanner has power Installation troubleshootingCheck the USB connection Scanner will not turn on Scanner operation problemsUninstall and then reinstall the HP Scanjet utilities Scanner lamp stays on Scanned image is fuzzy Scanner does not scan right awayScanner scans only one side of a double-sided Scanned pages are out of order at the scan destination Scanned images are not straight Optimizing scanning and task speedsImage is completely black or completely white Scanned images contain streaks or scratches Scan files are too large Imprinter tab, and then click Clean ImprinterVertical white stripes appear on the printed Imprinter is not printing or the print quality is poor Scanner buttons are not working correctly An unexpected program opens when a button is pressedWrong profile is used when the Scan button is pressed Buttons do not work Automatic document feeder problems Clear a jam from the automatic document feeder Open automatically, gently pry it open Automatic document feeder does not feed paper Bottom of the scanned image is cut off Additional troubleshooting information Product care and support Maintenance, troubleshooting, and supportPost-warranty period Extending or upgrading your warranty Getting assistance Regulatory information and product specifications Hewlett-Packard limited warranty statement Materials disposal Chapter LED Reader AccessibilityAccessibility features Control of the scanner buttons Chapter Accessibility

Chapter 4

open automatically, gently pry it open.