4 Troubleshooting
This section contains solutions for common problems with the scanner.
•Scanner LEDs
•Installation troubleshooting
•Scanner operation problems
•Scanner buttons are not working correctly
•Automatic document feeder problems
•Additional troubleshooting information
For additional troubleshooting, see the online help for the scanning software that you are using or visit www.hp.com/support for updated information about the scanner.
Scanner LEDs
The scanner has two LED lights on the front panel that indicate scanner functions and error conditions. The LED in the shape of an exclamation point (!) is the Attention LED, and the LED in the Power Save button is the Power LED. The table below explains how to interpret the indicator LEDs.
LED indications | Scanner action or condition | |
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| Error condition. Check your computer screen for an error |
The Attention LED quickly | The Power LED is lit with | message. |
blinks amber. | a steady green light. |
|
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|
|
|
| Attention condition. Check your computer screen for a |
The Attention LED is lit with a | The Power LED is lit with | Maintenance Recommended message. |
steady amber light. | a steady green light. |
|
|
|
|
|
| The scanner is warming up. |
The Attention LED slowly | The Power LED is lit with |
|
blinks green. | a steady green light. |
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| The scanner is in Power Save mode. |
| The Power LED is lit with |
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| a steady, dim amber light. |
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| The scanner is on and ready to scan. |
| The Power LED is lit with |
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| a steady green light. |
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| The scanner is scanning an original. |
The Attention LED blinks | The Power LED is lit with |
|
green at a medium speed. | a steady green light. |
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|
Both LEDs are off. | There is no power to the scanner. | |
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24 Troubleshooting
