Poor print quality and unexpected printouts ..........................................................................

138

Common poor quality printout problems .........................................................................

139

Meaningless characters print ..........................................................................................

139

Ink is smearing ................................................................................................................

140

Ink is not filling the text or graphics completely ...............................................................

141

Output is faded or dull colored ........................................................................................

141

Colors are printing as black and white ............................................................................

141

Wrong colors are printing ................................................................................................

142

Printout shows bleeding colors .......................................................................................

142

Colors do not line up properly .........................................................................................

142

Lines or dots are missing from text or graphics ..............................................................

143

Solve paper-feed problems ...................................................................................................

143

Solve copy problems ............................................................................................................

144

No copy came out ...........................................................................................................

145

Copies are blank .............................................................................................................

145

Documents are missing or faded ....................................................................................

145

Size is reduced ...............................................................................................................

145

Copy quality is poor ........................................................................................................

146

Copy defects are apparent .............................................................................................

146

The device prints half a page, then ejects the paper ......................................................

147

Error messages appear ..................................................................................................

147

Solve scan problems ............................................................................................................

147

Scanner did nothing ........................................................................................................

147

Scan takes too long ........................................................................................................

148

Part of the document did not scan or text is missing .......................................................

148

Text cannot be edited .....................................................................................................

149

Error messages appear ..................................................................................................

149

Scanned image quality is poor ........................................................................................

149

Scan defects are apparent ..............................................................................................

150

Solve fax problems ...............................................................................................................

151

The fax test failed ...........................................................................................................

151

Solve network problems .......................................................................................................

163

Solve wireless problems .......................................................................................................

165

Solve photo (memory card) problems ...................................................................................

166

The device cannot read the memory card ......................................................................

166

The device cannot read photos on the memory card ......................................................

167

The device prints half a page, then ejects the paper ......................................................

167

Troubleshoot installation issues ............................................................................................

167

Hardware installation suggestions ..................................................................................

167

Software installation suggestions ....................................................................................

168

Clear jams ............................................................................................................................

169

Clear paper jams ............................................................................................................

169

Avoid paper jams ............................................................................................................

171

A HP supplies and accessories

 

Order printing supplies online ...............................................................................................

172

Supplies ................................................................................................................................

172

Supported print cartridges ..............................................................................................

172

HP media ........................................................................................................................

172

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