Poor print quality and unexpected printouts ..........................................................................
138
Common poor quality printout problems .........................................................................
139
Meaningless characters print ..........................................................................................
Ink is smearing ................................................................................................................
140
Ink is not filling the text or graphics completely ...............................................................
141
Output is faded or dull colored ........................................................................................
Colors are printing as black and white ............................................................................
Wrong colors are printing ................................................................................................
142
Printout shows bleeding colors .......................................................................................
Colors do not line up properly .........................................................................................
Lines or dots are missing from text or graphics ..............................................................
143
Solve paper-feed problems ...................................................................................................
Solve copy problems ............................................................................................................
144
No copy came out ...........................................................................................................
145
Copies are blank .............................................................................................................
Documents are missing or faded ....................................................................................
Size is reduced ...............................................................................................................
Copy quality is poor ........................................................................................................
146
Copy defects are apparent .............................................................................................
The device prints half a page, then ejects the paper ......................................................
147
Error messages appear ..................................................................................................
Solve scan problems ............................................................................................................
Scanner did nothing ........................................................................................................
Scan takes too long ........................................................................................................
148
Part of the document did not scan or text is missing .......................................................
Text cannot be edited .....................................................................................................
149
Scanned image quality is poor ........................................................................................
Scan defects are apparent ..............................................................................................
150
Solve fax problems ...............................................................................................................
151
The fax test failed ...........................................................................................................
Solve network problems .......................................................................................................
163
Solve wireless problems .......................................................................................................
165
Solve photo (memory card) problems ...................................................................................
166
The device cannot read the memory card ......................................................................
The device cannot read photos on the memory card ......................................................
167
Troubleshoot installation issues ............................................................................................
Hardware installation suggestions ..................................................................................
Software installation suggestions ....................................................................................
168
Clear jams ............................................................................................................................
169
Clear paper jams ............................................................................................................
Avoid paper jams ............................................................................................................
171
A HP supplies and accessories
Order printing supplies online ...............................................................................................
172
Supplies ................................................................................................................................
Supported print cartridges ..............................................................................................
HP media ........................................................................................................................
6