9 Maintain and troubleshoot

This section contains the following topics:

Work with print cartridges

Clean the device

General troubleshooting tips and resources

Solve printing problems

Poor print quality and unexpected printouts

Solve paper-feed problems

Solve copy problems

Solve scan problems

Solve fax problems

Solve network problems

Solve wireless problems

Solve photo (memory card) problems

Troubleshoot installation issues

Clear jams

Work with print cartridges

This section contains the following topics:

Supported print cartridges

Handle the print cartridges

Replace the print cartridges

Align the print cartridges

Clean the print cartridges

Clean the print cartridge contacts

Clean the area around the ink nozzles

Store printing supplies

Supported print cartridges

The availability of print cartridges varies by country/region. The print cartridges might come in different sizes.

You can find the print cartridge number in the following places:

On the label of the print cartridge you are replacing.

Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.

Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.

120 Maintain and troubleshoot