9 Maintain and troubleshoot

This section contains the following topics:

•Work with print cartridges

•Clean the device

•General troubleshooting tips and resources

•Solve printing problems

•Poor print quality and unexpected printouts

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve network problems

•Solve wireless problems

•Solve photo (memory card) problems

•Troubleshoot installation issues

•Clear jams

Work with print cartridges

This section contains the following topics:

•Supported print cartridges

•Handle the print cartridges

•Replace the print cartridges

•Align the print cartridges

•Clean the print cartridges

•Clean the print cartridge contacts

•Clean the area around the ink nozzles

•Store printing supplies

Supported print cartridges

The availability of print cartridges varies by country/region. The print cartridges might come in different sizes.

You can find the print cartridge number in the following places:

•On the label of the print cartridge you are replacing.

•Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.

•Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.

120 Maintain and troubleshoot