Ink is not filling the text or graphics completely

Check the media type

Some media types are not suitable for use with the device. For more information, see Select print media.

Check the print cartridges

Make sure the print cartridges are not low on ink. For more information, see Work with print cartridges.

HP cannot guarantee the quality of non-HP print cartridges.

Clean the print cartridge

The print cartridges may need to be cleaned. For more information, see, Clean the print cartridges.

Output is faded or dull colored

Check the print mode

The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see Change print settings.

Check the paper type setting

When printing on transparencies or other special media, select the corresponding media type in the print driver. For more information, see Print on special and custom- sized media.

Clean the print cartridge

The print cartridges may need to be cleaned. For more information, see, Clean the print cartridges.

Check the print cartridges

Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Work with print cartridges. HP cannot guarantee the quality of non-HP print cartridges.

Colors are printing as black and white

Check the print settings

Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings.

Poor print quality and unexpected printouts

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