The device prints half a page, then ejects the paper

Check the print cartridges

Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Work with print cartridges. HP cannot guarantee the quality of non-HP print cartridges.

Error messages appear

“Reload document and then reload job”

Press the OK button, and then reload the remaining documents (up to 20 pages) in the ADF. For more information see Load originals.

Solve scan problems

If the following topics do not help, see Support and warranty for information about HP support.

NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information.

•Scanner did nothing

•Scan takes too long

•Part of the document did not scan or text is missing

•Text cannot be edited

•Error messages appear

•Scanned image quality is poor

•Scan defects are apparent

Scanner did nothing

•Check the original

Make sure that the original is placed on the scanner glass correctly. For more information, see Load an original on the scanner glass.

•Check the device

The device might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while. Wait until the device reaches the READY state.

Solve scan problems

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