If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device:
•The print cartridges
•The
•The duplexer
•The output tray
•The power cord, USB cable, and any other cable connected to the device
•Any paper loaded in the input tray
•Remove any originals you might have loaded in the device
This section contains the following topics:
•Remove the device
•Remove the print cartridges before shipment
Remove the device
Complete the following steps once you have removed the print cartridges.
NOTE: This information does not apply to customers in Japan.
CAUTION: The device must be unplugged before following these steps.
CAUTION: The replacement device will not be shipped with a power cord. Store the power cord in a safe place until the replacement arrives.
To remove the
1.Press the Power button to turn off the device.
2.Unplug the power cord, and then disconnect it from the device. Do not return the power cord with the device.
Prepare the device for shipment | 179 |