Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

Media is loaded correctly in the input tray and is not jammed in the device.

All packing tapes and materials are removed.

The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printer Setup Utility. See your computer's documentation for more information.

Pause Printing is not selected if you are using a computer running Windows.

You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Troubleshooting topics

Solve printing problems

Poor print quality and unexpected printouts

Solve paper-feed problems

Solve copy problems

Solve scan problems

Solve fax problems

Solve network problems

Solve wireless problems

Solve photo (memory card) problems

Troubleshoot installation issues

Solve printing problems

This section contains the following topics:

The device shuts down unexpectedly

Error message appears on control-panel display

The device is not responding (nothing prints)

Device takes a long time to print

Blank or partial page printed

Something on the page is missing or incorrect

Placement of the text or graphics is wrong

The device prints half a page, then ejects the paper

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications.

Solve printing problems

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