Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all times.
Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.
Cause: There is no paper in the input tray.
Solution: Load paper in the input tray.
Cause: The internal memory is full.
Solution: Clear the internal memory by clearing the fax log and memory.
Cause: Fax to PC is not activated or the computer is not configured to receive faxes
Solution: Activate Fax to PC and make sure the computer is configured to receive faxes.
Cause: HP Digital Imaging Monitor is not operating properly
Solution: Restart the HP Digital Imaging Monitor or restart the computer.
Solve network problems
NOTE: After correcting any of the following, run the installation program again.
General network troubleshooting
•If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦The network is operational and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.
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