Chapter 9
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings.
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Work with print cartridges. HP cannot guarantee the quality of
Clean the print cartridge
The print cartridges may need to be cleaned. For more information, see, Clean the print cartridges.
Printout shows bleeding colors
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Work with print cartridges. HP cannot guarantee the quality of
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings.
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry more slowly and smearing may occur. For more information, see Select print media.
Colors do not line up properly
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Work with print cartridges. HP cannot guarantee the quality of
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.
Align the print cartridges
Align the print cartridges. For more information, see Align the print cartridges.
142 Maintain and troubleshoot