Chapter 8

If you need to call HP, it is often useful to print the self-test diagnostic page before calling.

1.Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the tray.

2.Nozzle test pattern: Missing lines indicate problems with the print cartridges. Try cleaning the cartridges, or replacing the cartridges.

3.Color bars and boxes: Uneven, faded, or faint color bars or boxes indicate low ink. Check the ink levels.

4.Event Log: Shows a log of recent events that have occurred.

To print the Self-Test Diagnostic Page

•Device control panel: Press Setup, select Print Report, select Self-Test Report, and then press OK.

•Toolbox (Windows): Click the Services tab, and then click Print a Test Page.

•HP Printer Utility (Mac OS): Click Device Information from the Information and Support panel, and then click Print Configuration Page.

Understand the network configuration page

If the device is connected to a network, you can print a network configuration page to view the network settings for the device. You can use the network configuration page

78 Configure and manage