HP K manual Use Hewlett-Packard’s support services, Internet

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Use Hewlett-Packard’s support services

This section explains the service information provided by Hewlett-Packard.

For comprehensive information, see the fully searchable Onscreen Guide. To access the guide, go to the Director, click Help, and choose Onscreen Guide.

If you are unable to find the answer you need in the printed or online documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries /regions worldwide. If a support service number is not listed for your country/region, contact your nearest authorized HP dealer for help.

Internet

If you have Internet access, you can get help from the HP Web site:

www.officejetsupport.com

Here you can find technical support, supplies and ordering information, project tips, and enhancement recommendations to help you get the most from your unit.

HP Customer Support

Software programs from other companies may be included with your HP OfficeJet. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

1Make sure that:

a Your unit is plugged in and turned on.

b The specified print cartridges are installed correctly.

c The recommended paper is properly loaded in the input tray.

2Reset your unit:

a Turn off the unit usinng the On button located on the uni’ts front panel. b Unplug the power adapter connector from the back of the unit.

c Plug the power adapter connector back into the unit. d Turn on the unit using the On button.

3For more information, check the HP Web site.

4If you are still experiencing problems and need to speak with an HP Customer Support Representative:

•Have your serial number and service ID ready. To display your service ID, on the front panel, press ENTER and Start Copy, Color at the same time, until SERV ID: and the number appear in the front-panel display.

•Print a Self-Test Report.

•Make a color copy.

•Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your unit when you call.

Call in the U.S. during warranty

Call (208) 323-2551 Monday through Friday from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) and Saturdays from 9:00 A.M. to 4:00 P.M. MST. This service is free during the warranty period; however, your standard long-distance phone charges still apply.

Chapter 10—Use Hewlett-Packard’s support services 39