HP M401 112

3.Remove the jammed sheet by pulling it straight out.

CAUTION: Do not pull up on the jammed sheet. Be sure to pull it straight out.

4.Reinstall the print cartridge, and then close the print cartridge door.

Clear a jam in Tray 2

1.Remove the tray from the product.

100 Chapter 5 Solve problems

ENWW

Contents

Page Page Page Page Table of contents Page 4 Manage and maintain 5 Solve problems Page Page 6 Supplies and accessories Index Page 1 Product introduction Product views Product back view Serial number and model number location LCD control panel Touchscreen control panel Page Touchscreen Home screen Print product reports Printer sharing disclaimer Page 2 Paper tray Supported paper sizes Page Supported paper types Load the input trays Page Page Load optional Tray Page Page 3 Print Supported printer drivers (Windows) Page Change print-jobsettings (Windows) Page Change print-jobsettings (Mac OS X) 3.Click the Options & Supplies button Driver Print tasks for Windows Create a printing shortcut (Windows) Printing Shortcuts Save As Automatically print on both sides with Windows Properties or Preferences button Finishing Print on both sides Manually print on both sides with Windows Page Print multiple pages per sheet with Windows Pages per sheet Print page borders Page order Orientation Select the page orientation (Windows) Portrait Landscape Rotate by 180 degrees Select the paper type (Windows) Paper/Quality Paper type More Print the first or last page on different paper (Windows) Page Scale a document to fit page size (Windows) Effects Print document on Create a booklet (Windows) Page Print tasks for Mac OS Manually print on both sides (Mac OS X) Manual Duplex Print multiple pages on one sheet of paper (Mac OS X) Pages per Sheet Layout Direction Borders Select the page orientation (Mac OS X) Print a cover page (Mac OS X) Scale a document to fit page size (Mac OS X) Create a booklet (Mac OS X) Additional print tasks (Windows) Save Close Print watermarks (Windows) Watermarks Edit Additional print tasks (Mac OS X) Watermark Create archival-qualityprints Use HP ePrint Set up HP ePrint (touchscreen control panel) b.Touch the Enable Web Services button Display E-Mail Address Use AirPrint Walk-upUSB printing Page 4 Manage and maintain Use the HP Reconfiguration Utility to change the product connection Set up HP Wireless Direct Printing Use HP Web Services applications Configure IP network settings Manually configure IPv4 TCP/IP parameters (LCD control panel) Manually configure IPv4 TCP/IP parameters (touchscreen control panel) Rename the product on a network System Device Information Device Status Apply Link speed and duplex settings (LCD control panel) Link speed and duplex settings (touchscreen control panel) Page HP Device Toolbox (Windows) Page HP Utility for Mac OS HP Web Jetadmin Product security features New Password Verify password Economy settings Set the sleep delay (LCD control panel) Set the sleep delay (touchscreen control panel) Set the Auto Power Down delay (LCD control panel) Set the Auto Power Down delay (touchscreen control panel) Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings (touchscreen control panel) Store and recycle supplies Replacement instructions Page Memory Update the firmware 3.Touch the Install Automatically option Page 5 Solve problems Solve problems checklist Step 3: Check the control panel for error messages Step 4: Check the paper Step 5: Check the software Step 6: Test print functionality Step 7: Check the toner cartridge Restore the factory-setdefaults Control panel help system Interpret control panel messages 10.x000 Supply Error 49 Error Turn off then on 50.x Fuser Error Turn off then on 51.XX Error Turn off then on 54.XX Error Turn off then on 55.X Error Turn off then on 57 Fan error Turn off then on 59.X Error Turn off then on 79 Error Turn off then on 79 Service error Turn off then on Black cartridge low Black cartridge very low Cleaning Device error Press [OK] Door open Genuine HP supply installed Install black cartridge Invalid driver Press [OK] Jam in <location Jam in Tray <X> Clear jam and then Press [OK] Load tray 1 <TYPE>, <SIZE Load tray 1 PLAIN <SIZE> Cleaning Mode Load tray <X> Press [OK] for available media Load tray <X> <TYPE> <SIZE Manual duplex Load tray <X> Press [OK] Manual feed <SIZE>, <TYPE> Press [OK] for available media Memory is low Press [OK] Misprint Press [OK] Print failure, press OK. If error repeats, turn off then on Rear door open Remove shipping material from toner cartridge Replace black cartridge Supplies low Unexpected size in tray <X> Load <size> Press [OK] Unsupported black cartridge Press [OK] to continue Used black cartridge is installed Press [OK] to continue Paper feeds incorrectly or becomes jammed Clear jams Page Page Page Clear a jam in optional Tray Clear jams from the output bin Clear a jam in the duplexer area Clear a jam in the fuser area Page Improve print quality Print the supplies status page (LCD control panel) Print the supplies status page (touchscreen control panel) Check the supplies status Print a cleaning page (LCD control panel) Print a cleaning page (touchscreen control panel) Page Use paper that meets HP specifications Check the product environment Check the EconoMode setting Use the print driver that best meets your printing needs The product does not print or it prints slowly The product prints slowly Solve walk-upUSB printing problems The file that you want to print is not listed in the USB Flash Drive menu Solve direct connection problems Solve wired network problems The computer is unable to communicate with the product Run Ping The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems Solve wireless network problems Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Perform a wireless network diagnostic test ●Self Diagnostics Run Network Test Reduce interference on a wireless network Solve product software problems with Windows Windows b.Click Devices and Printers Solve product software problems with Mac OS A print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting You are using a generic print driver when using a USB connection Format For Remove software (Windows) Remove software (Mac OS X) 6 Supplies and accessories Order parts, accessories, and supplies HP policy on non-HPsupplies HP anticounterfeit Web site Index Page Page T TCP/IP