Interpret control panel messages, Control panel messages | HP M401

Interpret control panel messages

Control panel message types

The control panel messages indicate the current product status or situations that might require action.

Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.

Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.

Control panel messages

10.x000 Supply Error

Description

The toner cartridge memory chip cannot be read or is missing.

◦10.0000 = memory chip error

◦10.1000 = memory chip is missing

Recommended action

Reinstall the toner cartridge.

Turn the product off and then on.

If the message persists, replace the toner cartridge.

49 Error Turn off then on

Description

The product experienced an internal error.

Recommended action

Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.

88 Chapter 5 Solve problems

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HP M401 manual Interpret control panel messages, Control panel message types, Control panel messages, 10.x000 Supply Error

Contents

Laserjet PRO Page HP LaserJet Pro 400 M401 Printer Series Copyright and License Table of contents Enww Manage and maintain Solve problems Unsupported black cartridge Press OK to continue Enww Index 131 Enww Product introduction Product views Product front view Product back view Serial number and model number location Control panel layout LCD control panel Touchscreen control panel Enww Touchscreen Home screen Print product reports Print product reports from an LCD control panel Printer sharing disclaimer Print product reports from a touchscreen control panel Enww Paper tray Supported paper sizes 1Supported paper and print media sizes Supported paper sizes Supported paper types Load the input trays Load Tray Pull the tray out of the product Paper tray Enww Load optional Tray Enww Enww Print Supported printer drivers Windows HP PCL 6 driver description Supported printer drivers Windows Change print-job settings Windows Priority for changing print-job settingsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Change print-job settings Mac OS Click the Options & Supplies button Use a printing shortcut Windows Print tasks for WindowsClick the Printing Shortcuts tab Create a printing shortcut Windows Enww Automatically print on both sides with Windows Properties or Preferences button Manually print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select the page orientation Windows Select the paper type Windows Print the first or last page on different paper Windows Enww Scale a document to fit page size Windows Create a booklet Windows Enww Use a printing preset Mac OS Create a printing preset Mac OSPrint tasks for Mac OS Automatically print on both sides Mac OS Manually print on both sides Mac OS Select the page orientation Mac OS Print multiple pages on one sheet of paper Mac OSSelect the paper type Mac OS Print a cover page Mac OS Scale a document to fit page size Mac OSCreate a booklet Mac OS Open the Booklet Printing menu Cancel a print job Windows Additional print tasks WindowsSelect the paper size Windows Select a custom paper size Windows Print watermarks Windows Cancel a print job Mac OS Additional print tasks Mac OSSelect the paper size Mac OS Select a custom paper size Mac OS Enww Service Archive Print Create archival-quality printsCreate archival-quality prints LCD control panel Create archival-quality prints touchscreen control panel Set up HP ePrint LCD control panel Use HP ePrint Set up HP ePrint touchscreen control panel Touch the Enable Web Services button Use AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB Drive Print Manage and maintain Enww Set up HP Wireless Direct Printing Use HP Web Services applications LCD control panel Use HP Web Services applicationsUse HP Web Services applications touchscreen control panel View or change network settings Configure IP network settingsManually configure IPv4 TCP/IP parameters LCD control panel Rename the product on a network Link speed and duplex settings LCD control panel Link speed and duplex settingsLink speed and duplex settings touchscreen control panel Setting Description 10T Full HP Device Toolbox Windows Tab or section Description Home tab HP Web Services tab HP Utility for Mac OS HP Utility featuresOpen the HP Utility HP Web Jetadmin Set or change the product password Product security featuresLock the product Enww Economy settings Set the sleep delaySet the sleep delay LCD control panel System Setup Energy Settings Sleep Delay Set the Auto Power Down delay Set the sleep delay touchscreen control panelSet the Auto Power Down delay LCD control panel System Setup Energy Settings Auto Power Down Wake Events Set the Auto Power Down delay touchscreen control panel Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings LCD control panel Print when a toner cartridge is at estimated end of life Recycle supplies Store and recycle suppliesToner cartridge storage Replacement instructions Change the toner cartridge Enww Memory Update the firmware Manually update the firmware LCD control panelManually update the firmware touchscreen control panel Service LaserJet Update Check For Updates Now Update the firmware Enww Solve problems Make sure that the product is set up correctly Solve problems checklistCheck the cabling or wireless connection Check the control panel for error messages Check the paperCheck the software Test print functionality Restore the factory-set defaults Restore the factory-set defaults LCD control panelRestore the factory-set defaults touchscreen control panel Service Restore Defaults Control panel help system 10.x000 Supply Error Error Turn off then onInterpret control panel messages Control panel message types Fuser Error Turn off then on XX Error Turn off then on Fan error Turn off then on Service error Turn off then on CleaningBlack cartridge low Black cartridge very low Device error Press OK Genuine HP supply installedInstall black cartridge Door open Load tray 1 Plain Size Cleaning Mode Jam in locationJam in Tray X Clear jam and then Press OK Load tray 1 TYPE, Size Load tray X Type Size Manual duplex Load tray X Press OKManual feed SIZE, Type Press OK for available media Memory is low Press OK Print failure, press OK. If error repeats, turn off then on Rear door openRemove shipping material from toner cartridge Replace black cartridge Used black cartridge is installed Press OK to continue Supplies lowUnexpected size in tray X Load size Press OK Unsupported black cartridge Press OK to continue Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Jam locations Clear jamsClear a jam in Tray Clear jams Remove the tray from the product Solve problems Enww Clear a jam in optional Tray Clear jams from the output bin Clear a jam in the duplexer area Clear a jam in the fuser area Enww Check the paper type setting Mac OS Check the paper type setting WindowsImprove print quality Check toner cartridge status Print the supplies status page LCD control panelPrint the supplies status page touchscreen control panel Check the supplies status Print a cleaning Print a cleaning page LCD control panelPrint a cleaning page touchscreen control panel Service Cleaning Enww Check print job settings Use paper that meets HP specificationsCheck the EconoMode setting Check the paper and printing environment Use the print driver that best meets your printing needs HP PCL 6 driver Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct connection problems Computer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Wireless product loses communication when connected to a Cannot connect more computers to the wireless productNetwork does not appear in the wireless networks list Perform a wireless network diagnostic test Wireless network is not functioningSystem Setup Self Diagnostics Reduce interference on a wireless network Click Settings Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Windows Click Devices and Printers Solve product software problems with Mac OS Software troubleshooting Print job was not sent to the product that you wanted Remove software Windows Windows XP Remove software Mac OS Supplies and accessories HP policy on non-HP supplies Order parts, accessories, and suppliesHP anticounterfeit Web site Index Model number Locating Selecting custom sizes Mac Windows Paper type TCP/IP Page Hewlett-Packard Development Company, L.P