Solve problems | HP M401 manual

5 Solve problems

●Solve problems checklist

●Restore the factory-set defaults

●Control panel help system

●Interpret control panel messages

●Paper feeds incorrectly or becomes jammed

●Clear jams

●Improve print quality

●The product does not print or it prints slowly

●Solve walk-up USB printing problems

●Solve direct connection problems

●Solve wired network problems

●Solve wireless network problems

●Solve product software problems with Windows

●Solve product software problems with Mac OS X

●Remove software (Windows)

●Remove software (Mac OS X)

ENWW

83

Image 95

HP M401 manual Solve problems

Contents

Laserjet PRO Page HP LaserJet Pro 400 M401 Printer Series Copyright and License Table of contents Enww Manage and maintain Solve problems Unsupported black cartridge Press OK to continue Enww Index 131 Enww Product introduction Product front view Product views Serial number and model number location Product back view LCD control panel Control panel layout Touchscreen control panel Enww Touchscreen Home screen Print product reports from an LCD control panel Print product reports Print product reports from a touchscreen control panel Printer sharing disclaimer Enww Paper tray 1Supported paper and print media sizes Supported paper sizes Supported paper sizes Supported paper types Load Tray Load the input trays Pull the tray out of the product Paper tray Enww Load optional Tray Enww Enww Print HP PCL 6 driver description Supported printer drivers Windows Supported printer drivers Windows Windows 7 Click Start, and then click Devices and Printers Change print-job settings WindowsPriority for changing print-job settings Change the default settings for all print jobs Click the Device Settings tab Change the product configuration settings Change print-job settings Mac OS Click the Options & Supplies button Click the Printing Shortcuts tab Print tasks for WindowsUse a printing shortcut Windows Create a printing shortcut Windows Enww Properties or Preferences button Automatically print on both sides with Windows Manually print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select the page orientation Windows Select the paper type Windows Print the first or last page on different paper Windows Enww Scale a document to fit page size Windows Create a booklet Windows Enww Automatically print on both sides Mac OS Use a printing preset Mac OSCreate a printing preset Mac OS Print tasks for Mac OS Manually print on both sides Mac OS Select the paper type Mac OS Print multiple pages on one sheet of paper Mac OSSelect the page orientation Mac OS Open the Booklet Printing menu Print a cover page Mac OSScale a document to fit page size Mac OS Create a booklet Mac OS Select a custom paper size Windows Cancel a print job WindowsAdditional print tasks Windows Select the paper size Windows Print watermarks Windows Select a custom paper size Mac OS Cancel a print job Mac OSAdditional print tasks Mac OS Select the paper size Mac OS Enww Create archival-quality prints touchscreen control panel Service Archive PrintCreate archival-quality prints Create archival-quality prints LCD control panel Use HP ePrint Set up HP ePrint LCD control panel Touch the Enable Web Services button Set up HP ePrint touchscreen control panel Use AirPrint Print Documents View and Print Photos Scan to USB Drive Walk-up USB printing Print Manage and maintain Enww Set up HP Wireless Direct Printing Use HP Web Services applications touchscreen control panel Use HP Web Services applicationsUse HP Web Services applications LCD control panel Manually configure IPv4 TCP/IP parameters LCD control panel Configure IP network settingsView or change network settings Rename the product on a network Link speed and duplex settings touchscreen control panel Link speed and duplex settingsLink speed and duplex settings LCD control panel Setting Description 10T Full Tab or section Description Home tab HP Device Toolbox Windows HP Web Services tab Open the HP Utility HP Utility featuresHP Utility for Mac OS HP Web Jetadmin Lock the product Product security featuresSet or change the product password Enww System Setup Energy Settings Sleep Delay Economy settingsSet the sleep delay Set the sleep delay LCD control panel System Setup Energy Settings Auto Power Down Wake Events Set the Auto Power Down delaySet the sleep delay touchscreen control panel Set the Auto Power Down delay LCD control panel Set the Auto Power Down delay touchscreen control panel Enable or disable the At Very Low settings LCD control panel Print when a toner cartridge is at estimated end of life Print when a toner cartridge is at estimated end of life Toner cartridge storage Store and recycle suppliesRecycle supplies Change the toner cartridge Replacement instructions Enww Memory Service LaserJet Update Check For Updates Now Update the firmwareManually update the firmware LCD control panel Manually update the firmware touchscreen control panel Update the firmware Enww Solve problems Check the cabling or wireless connection Solve problems checklistMake sure that the product is set up correctly Test print functionality Check the control panel for error messagesCheck the paper Check the software Service Restore Defaults Restore the factory-set defaultsRestore the factory-set defaults LCD control panel Restore the factory-set defaults touchscreen control panel Control panel help system Control panel message types 10.x000 Supply ErrorError Turn off then on Interpret control panel messages XX Error Turn off then on Fuser Error Turn off then on Fan error Turn off then on Black cartridge very low Service error Turn off then onCleaning Black cartridge low Door open Device error Press OKGenuine HP supply installed Install black cartridge Load tray 1 TYPE, Size Load tray 1 Plain Size Cleaning ModeJam in location Jam in Tray X Clear jam and then Press OK Memory is low Press OK Load tray X Type SizeManual duplex Load tray X Press OK Manual feed SIZE, Type Press OK for available media Replace black cartridge Print failure, press OK. If error repeats, turn off then onRear door open Remove shipping material from toner cartridge Unsupported black cartridge Press OK to continue Used black cartridge is installed Press OK to continueSupplies low Unexpected size in tray X Load size Press OK Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Clear a jam in Tray Clear jamsJam locations Clear jams Remove the tray from the product Solve problems Enww Clear a jam in optional Tray Clear a jam in the duplexer area Clear jams from the output bin Clear a jam in the fuser area Enww Improve print quality Check the paper type setting WindowsCheck the paper type setting Mac OS Check the supplies status Check toner cartridge statusPrint the supplies status page LCD control panel Print the supplies status page touchscreen control panel Service Cleaning Print a cleaningPrint a cleaning page LCD control panel Print a cleaning page touchscreen control panel Enww Check the paper and printing environment Check print job settingsUse paper that meets HP specifications Check the EconoMode setting HP PCL 6 driver Use the print driver that best meets your printing needs Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve walk-up USB printing problems Solve direct connection problems Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the product Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Network does not appear in the wireless networks list Cannot connect more computers to the wireless productWireless product loses communication when connected to a System Setup Self Diagnostics Wireless network is not functioningPerform a wireless network diagnostic test Reduce interference on a wireless network Product is in Ready mode, but nothing prints Solve product software problems with WindowsClick Settings Click Devices and Printers Windows Solve product software problems with Mac OS Print job was not sent to the product that you wanted Software troubleshooting Windows XP Remove software Windows Remove software Mac OS Supplies and accessories HP anticounterfeit Web site Order parts, accessories, and suppliesHP policy on non-HP supplies Index Model number Locating Selecting custom sizes Mac Windows Paper type TCP/IP Page Hewlett-Packard Development Company, L.P