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HP M401 manual HP Web Jetadmin

Models: M401

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HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin updates are periodically made available to provide support for specific product features. Visit www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about updates.

NOTE: Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.

NOTE: Browsers must be Java-enabled. Web Jetadmin is not supported for Mac OS X.

68 Chapter 4 Manage and maintain

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HP M401 manual HP Web Jetadmin

Contents

Laserjet PRO Page HP LaserJet Pro 400 M401 Printer Series Copyright and License Table of contents Enww Manage and maintain Solve problems Unsupported black cartridge Press OK to continue Enww Index 131 Enww Product introduction Product views Product front viewProduct back view Serial number and model number locationControl panel layout LCD control panelTouchscreen control panel Enww Touchscreen Home screen Print product reports Print product reports from an LCD control panelPrinter sharing disclaimer Print product reports from a touchscreen control panelEnww Paper tray Supported paper sizes 1Supported paper and print media sizesSupported paper sizes Supported paper types Load the input trays Load TrayPull the tray out of the product Paper tray Enww Load optional Tray Enww Enww Print Supported printer drivers Windows HP PCL 6 driver descriptionSupported printer drivers Windows Change print-job settings Windows Priority for changing print-job settingsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and PrintersChange the product configuration settings Click the Device Settings tabChange print-job settings Mac OS Click the Options & Supplies button Click the Printing Shortcuts tab Print tasks for WindowsUse a printing shortcut Windows Create a printing shortcut Windows Enww Automatically print on both sides with Windows Properties or Preferences buttonManually print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select the page orientation Windows Select the paper type Windows Print the first or last page on different paper Windows Enww Scale a document to fit page size Windows Create a booklet Windows Enww Use a printing preset Mac OS Create a printing preset Mac OSPrint tasks for Mac OS Automatically print on both sides Mac OSManually print on both sides Mac OS Select the paper type Mac OS Print multiple pages on one sheet of paper Mac OSSelect the page orientation Mac OS Print a cover page Mac OS Scale a document to fit page size Mac OSCreate a booklet Mac OS Open the Booklet Printing menuCancel a print job Windows Additional print tasks WindowsSelect the paper size Windows Select a custom paper size WindowsPrint watermarks Windows Cancel a print job Mac OS Additional print tasks Mac OSSelect the paper size Mac OS Select a custom paper size Mac OSEnww Service Archive Print Create archival-quality printsCreate archival-quality prints LCD control panel Create archival-quality prints touchscreen control panelSet up HP ePrint LCD control panel Use HP ePrintSet up HP ePrint touchscreen control panel Touch the Enable Web Services buttonUse AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB DrivePrint Manage and maintain Enww Set up HP Wireless Direct Printing Use HP Web Services applications touchscreen control panel Use HP Web Services applicationsUse HP Web Services applications LCD control panel Manually configure IPv4 TCP/IP parameters LCD control panel Configure IP network settingsView or change network settings Rename the product on a network Link speed and duplex settings touchscreen control panel Link speed and duplex settingsLink speed and duplex settings LCD control panel Setting Description 10T Full HP Device Toolbox Windows Tab or section Description Home tabHP Web Services tab Open the HP Utility HP Utility featuresHP Utility for Mac OS HP Web Jetadmin Lock the product Product security featuresSet or change the product password Enww Economy settings Set the sleep delaySet the sleep delay LCD control panel System Setup Energy Settings Sleep DelaySet the Auto Power Down delay Set the sleep delay touchscreen control panelSet the Auto Power Down delay LCD control panel System Setup Energy Settings Auto Power Down Wake EventsSet the Auto Power Down delay touchscreen control panel Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings LCD control panelPrint when a toner cartridge is at estimated end of life Toner cartridge storage Store and recycle suppliesRecycle supplies Replacement instructions Change the toner cartridgeEnww Memory Update the firmware Manually update the firmware LCD control panelManually update the firmware touchscreen control panel Service LaserJet Update Check For Updates NowUpdate the firmware Enww Solve problems Check the cabling or wireless connection Solve problems checklistMake sure that the product is set up correctly Check the control panel for error messages Check the paperCheck the software Test print functionalityRestore the factory-set defaults Restore the factory-set defaults LCD control panelRestore the factory-set defaults touchscreen control panel Service Restore DefaultsControl panel help system 10.x000 Supply Error Error Turn off then onInterpret control panel messages Control panel message typesFuser Error Turn off then on XX Error Turn off then onFan error Turn off then on Service error Turn off then on CleaningBlack cartridge low Black cartridge very lowDevice error Press OK Genuine HP supply installedInstall black cartridge Door openLoad tray 1 Plain Size Cleaning Mode Jam in locationJam in Tray X Clear jam and then Press OK Load tray 1 TYPE, SizeLoad tray X Type Size Manual duplex Load tray X Press OKManual feed SIZE, Type Press OK for available media Memory is low Press OKPrint failure, press OK. If error repeats, turn off then on Rear door openRemove shipping material from toner cartridge Replace black cartridgeUsed black cartridge is installed Press OK to continue Supplies lowUnexpected size in tray X Load size Press OK Unsupported black cartridge Press OK to continuePaper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jamsClear a jam in Tray Clear jamsJam locations Clear jams Remove the tray from the product Solve problems Enww Clear a jam in optional Tray Clear jams from the output bin Clear a jam in the duplexer areaClear a jam in the fuser area Enww Improve print quality Check the paper type setting WindowsCheck the paper type setting Mac OS Check toner cartridge status Print the supplies status page LCD control panelPrint the supplies status page touchscreen control panel Check the supplies statusPrint a cleaning Print a cleaning page LCD control panelPrint a cleaning page touchscreen control panel Service CleaningEnww Check print job settings Use paper that meets HP specificationsCheck the EconoMode setting Check the paper and printing environmentUse the print driver that best meets your printing needs HP PCL 6 driverProduct does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessorySolve walk-up USB printing problems Solve direct connection problems Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the productSolve wireless network problems Wireless connectivity checklistNetwork does not appear in the wireless networks list Cannot connect more computers to the wireless productWireless product loses communication when connected to a System Setup Self Diagnostics Wireless network is not functioningPerform a wireless network diagnostic test Reduce interference on a wireless network Product is in Ready mode, but nothing prints Solve product software problems with WindowsClick Settings Windows Click Devices and PrintersSolve product software problems with Mac OS Software troubleshooting Print job was not sent to the product that you wantedRemove software Windows Windows XPRemove software Mac OS Supplies and accessories HP anticounterfeit Web site Order parts, accessories, and suppliesHP policy on non-HP supplies Index Model number Locating Selecting custom sizes Mac Windows Paper type TCP/IP Page Hewlett-Packard Development Company, L.P