Print job was not sent to the product that you wanted | HP M401

A print job was not sent to the product that you wanted

1.Open the print queue and restart the print job.

2.Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list.

When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected.

Software troubleshooting

1.Make sure that your Mac operating system is Mac OS X 10.5 or later.

2.Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.

Hardware troubleshooting

1.Make sure that the product is turned on.

2.Make sure that the USB cable is connected correctly.

3.Make sure that you are using the appropriate Hi-Speed USB cable.

4.Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer.

5.Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer.

NOTE: The iMac keyboard is a non-powered USB hub.

You are using a generic print driver when using a USB connection

If you connected the USB cable before you installed the software, you might be using a generic print driver instead of the driver for this product.

1.Delete the generic print driver.

2.Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you.

3.If multiple printers are installed, make sure that you have selected the correct printer in the Format For drop-down menu in the Print dialog box.

126 Chapter 5 Solve problems

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HP M401 manual Print job was not sent to the product that you wanted, Software troubleshooting

Contents

Laserjet PRO Page HP LaserJet Pro 400 M401 Printer Series Copyright and License Table of contents Enww Manage and maintain Solve problems Unsupported black cartridge Press OK to continue Enww Index 131 Enww Product introduction Product views Product front view Product back view Serial number and model number location Control panel layout LCD control panel Touchscreen control panel Enww Touchscreen Home screen Print product reports Print product reports from an LCD control panel Printer sharing disclaimer Print product reports from a touchscreen control panel Enww Paper tray Supported paper sizes 1Supported paper and print media sizes Supported paper sizes Supported paper types Load the input trays Load Tray Pull the tray out of the product Paper tray Enww Load optional Tray Enww Enww Print Supported printer drivers Windows HP PCL 6 driver description Supported printer drivers Windows Change the default settings for all print jobs Change print-job settings WindowsPriority for changing print-job settings Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Change print-job settings Mac OS Click the Options & Supplies button Print tasks for Windows Use a printing shortcut WindowsClick the Printing Shortcuts tab Create a printing shortcut Windows Enww Automatically print on both sides with Windows Properties or Preferences button Manually print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select the page orientation Windows Select the paper type Windows Print the first or last page on different paper Windows Enww Scale a document to fit page size Windows Create a booklet Windows Enww Print tasks for Mac OS Use a printing preset Mac OSCreate a printing preset Mac OS Automatically print on both sides Mac OS Manually print on both sides Mac OS Print multiple pages on one sheet of paper Mac OS Select the page orientation Mac OSSelect the paper type Mac OS Create a booklet Mac OS Print a cover page Mac OSScale a document to fit page size Mac OS Open the Booklet Printing menu Select the paper size Windows Cancel a print job WindowsAdditional print tasks Windows Select a custom paper size Windows Print watermarks Windows Select the paper size Mac OS Cancel a print job Mac OSAdditional print tasks Mac OS Select a custom paper size Mac OS Enww Create archival-quality prints LCD control panel Service Archive PrintCreate archival-quality prints Create archival-quality prints touchscreen control panel Set up HP ePrint LCD control panel Use HP ePrint Set up HP ePrint touchscreen control panel Touch the Enable Web Services button Use AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB Drive Print Manage and maintain Enww Set up HP Wireless Direct Printing Use HP Web Services applications Use HP Web Services applications LCD control panelUse HP Web Services applications touchscreen control panel Configure IP network settings View or change network settingsManually configure IPv4 TCP/IP parameters LCD control panel Rename the product on a network Link speed and duplex settings Link speed and duplex settings LCD control panelLink speed and duplex settings touchscreen control panel Setting Description 10T Full HP Device Toolbox Windows Tab or section Description Home tab HP Web Services tab HP Utility features HP Utility for Mac OSOpen the HP Utility HP Web Jetadmin Product security features Set or change the product passwordLock the product Enww Set the sleep delay LCD control panel Economy settingsSet the sleep delay System Setup Energy Settings Sleep Delay Set the Auto Power Down delay LCD control panel Set the Auto Power Down delaySet the sleep delay touchscreen control panel System Setup Energy Settings Auto Power Down Wake Events Set the Auto Power Down delay touchscreen control panel Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings LCD control panel Print when a toner cartridge is at estimated end of life Store and recycle supplies Recycle suppliesToner cartridge storage Replacement instructions Change the toner cartridge Enww Memory Manually update the firmware touchscreen control panel Update the firmwareManually update the firmware LCD control panel Service LaserJet Update Check For Updates Now Update the firmware Enww Solve problems Solve problems checklist Make sure that the product is set up correctlyCheck the cabling or wireless connection Check the software Check the control panel for error messagesCheck the paper Test print functionality Restore the factory-set defaults touchscreen control panel Restore the factory-set defaultsRestore the factory-set defaults LCD control panel Service Restore Defaults Control panel help system Interpret control panel messages 10.x000 Supply ErrorError Turn off then on Control panel message types Fuser Error Turn off then on XX Error Turn off then on Fan error Turn off then on Black cartridge low Service error Turn off then onCleaning Black cartridge very low Install black cartridge Device error Press OKGenuine HP supply installed Door open Jam in Tray X Clear jam and then Press OK Load tray 1 Plain Size Cleaning ModeJam in location Load tray 1 TYPE, Size Manual feed SIZE, Type Press OK for available media Load tray X Type SizeManual duplex Load tray X Press OK Memory is low Press OK Remove shipping material from toner cartridge Print failure, press OK. If error repeats, turn off then onRear door open Replace black cartridge Unexpected size in tray X Load size Press OK Used black cartridge is installed Press OK to continueSupplies low Unsupported black cartridge Press OK to continue Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Clear jams Jam locationsClear a jam in Tray Clear jams Remove the tray from the product Solve problems Enww Clear a jam in optional Tray Clear jams from the output bin Clear a jam in the duplexer area Clear a jam in the fuser area Enww Check the paper type setting Windows Check the paper type setting Mac OSImprove print quality Print the supplies status page touchscreen control panel Check toner cartridge statusPrint the supplies status page LCD control panel Check the supplies status Print a cleaning page touchscreen control panel Print a cleaningPrint a cleaning page LCD control panel Service Cleaning Enww Check the EconoMode setting Check print job settingsUse paper that meets HP specifications Check the paper and printing environment Use the print driver that best meets your printing needs HP PCL 6 driver Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct connection problems Solve wired network problems Computer is using the incorrect IP address for the productPoor physical connection Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Cannot connect more computers to the wireless product Wireless product loses communication when connected to aNetwork does not appear in the wireless networks list Wireless network is not functioning Perform a wireless network diagnostic testSystem Setup Self Diagnostics Reduce interference on a wireless network Solve product software problems with Windows Click SettingsProduct is in Ready mode, but nothing prints Windows Click Devices and Printers Solve product software problems with Mac OS Software troubleshooting Print job was not sent to the product that you wanted Remove software Windows Windows XP Remove software Mac OS Supplies and accessories Order parts, accessories, and supplies HP policy on non-HP suppliesHP anticounterfeit Web site Index Model number Locating Selecting custom sizes Mac Windows Paper type TCP/IP Page Hewlett-Packard Development Company, L.P